Returns and Refund policy

Returns

• Prior to dispatching product, our Quality Control team undertake a check on every product.
• If you are not happy with your product, we offer a seven day return policy. To be eligible for a return, your item must be in original unused condition that it was sent to you, and it must be returned with all accessories and packaging. You will need to provide proof of purchase (receipt) when you return the product. Please note that original shipping costs will be deducted from the refund, together with a 25% handling fee and the Stripe payment portal fee. You will receive a full break-down showing the refund payable to you.

Refunds

• If you suspect your Doggone product is faulty, please contact Doggone customer support for assistance (0800 321 111 or support@doggone.co.nz).
• If Doggone support has not been able to resolve the issue, then a refund may be approved.
• Doggone’s customer service team will advise of return process of product for assessment. Smart tags are required to be returned via padded-courier pack with tracking assigned to the parcel, and for return of Text tags, via standard post. The address for returning product for assessment is Doggone, PO Box 76 183, Northwood, Christchurch 8548.
• Doggone will contact you once an assessment of the product has been undertaken to advise of next steps. The assessment will be carried out within five business days of receiving the returned product.
• If the product is defective, Doggone will offer you a replacement product or a refund.
• Refunds will be credited to you through the same process that your purchase was made. If payment was made by credit card, a refund will be issued through Doggone’s payment partner, Stripe. Please note that payments can take up to ten days to clear in your nominated credit card account. If payment was made by direct credit to Doggone’s bank account, a refund will be made to your nominated bank account within two working days.