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FAQs

GENERAL

What is Doggone?

Doggone is an innovative technology-based service especially designed to help reunite a lost dog with its owner – quickly and efficiently.

In the event that your dog goes missing, you can mark it as lost in the free Doggone App to receive real time notifications of sightings of your dog. You can view all location sightings for your dog within the App – where it was last seen, along with a history of previous sightings.

If someone with the Doggone App on their phone finds your dog, they can mark it in the App as a ‘wandering’ dog, which immediately notifies you as the dog’s owner that it’s been sighted. And if they don’t have the Doggone App they can simply free text the dog’s unique registration number as shown on the tag to 4133 – a safe and secure SMS service – and your emergency contact number is texted to their phone so they can contact you to let you know that your dog has been found!

The App is compatible with both iPhone or Android devices.

How does Doggone work?

In simple terms, Doggone links a dog’s virtual ID profile with its Doggone Bluetooth registration tag, and the free Doggone App to create location sightings for the dog and then displays these sightings in the owner’s App.

When the App is downloaded on someone’s phone it will automatically pick up a signal from any passing dog within 60 metres that’s wearing a Doggone registration tag and create a location sighting for that dog that the dog’s owner can view in their App. The tag uses the GPS capabilities on nearby phones to create a location point for this sighting. The dog’s location and time for the ‘sighting’ is recorded on the Doggone database and is visible in the dog owner’s App. The Doggone registration tag itself does not contain GPS. The Doggone tag links to the GPS in nearby phones via Bluetooth.

The dog’s virtual ID profile is created by its owner and is stored securely by Doggone in the Cloud. When creating the dog’s virtual ID profile, the dog owner enters information about their dog that could be used to help reunite them. Some of those fields are mandatory (e.g. dog’s name, owner’s phone number). The Virtual ID profile is password protected, so only the dog’s owner has the ability to access it for entering and updating the information.

What are the key features of Doggone?

Owners can mark their dog as missing (or found) in the App to receive real-time notifications of sightings for their dog.

Owners are immediately notified if their dog is marked as wandering, showing the location of the sighting.

Owners can view their dog’s full location history.

The tag is robust, made from PC (Polycarbonate plastic) with a toughened outer casing to withstand wear and tear.

The tag is water resistant to iPX7 standard.

The Doggone tag is Smart Bluetooth (low energy) to avoid any harmful effects to the dog.

Doggone is compatible with both iPhone and Android devices.

The battery within the Doggone Bluetooth tag will last for at least the full registration year.

The Doggone App does not need to be open on a phone to work. The App works in the background to produce location sightings for any dogs wearing a Doggone Bluetooth registration tag that comes within 60 metres of the phone.

Access to the free 4133 text service. If a member of the community finds a dog they can simply free text the registration number to 4133 and the owner’s emergency contact number is immediately made available by return text message.

Information on the dog’s virtual ID profile can be easily updated at any time and information is live instantly.

Doggone is fully compliant with the Privacy Act 1993 and the Dog Control Act 1996.

How do I set up the Doggone App?

A Quick Start Guide will be sent with your Doggone Bluetooth registration tag and provides a step-by-step process that we recommend you follow.

There are useful Instructional Videos to guide you through this process on the website.

How do I activate (turn on) the Doggone Bluetooth registration tag?

Turn on your dog’s Bluetooth registration tag by firmly pressing the button on the Doggone tag (located under ).

How do I set up Location Permissions on iOS?

Check your phone’s location permissions are set to ‘Always’ (tap on your phone’s ‘Settings’, ‘Privacy’, ‘Location Services’, scroll down to “Doggone”, select ‘Always’). If it is currently set to ‘While Using the App’, change location permissions to ‘Always’.

If you needed to adjust your settings to ‘Always’, log out and log back in to the App to refresh.

How do I set up Location Permissions on Android?

Within the Doggone App, tap on the Hamburger menu (three vertical dots) located on the top right hand corner. Select ‘High Accuracy’ – this ensures that the App is set to work in the background to generate location sightings for your dog.

If they’re currently set to ‘While Using the App’ or ‘Default’, change to ‘High Accuracy’. If you needed to adjust your settings to ‘High Accuracy’, log out and log back in to the App to refresh.

In addition to the App’s settings, check your phone’s settings have both Location Permissions and Notifications enabled.

 

When should I mark my dog as lost in the App?

If your dog goes missing, check the App for its last location sighting(s) to see if any new location sightings have been created – this might give you some idea of which direction your dog is headed. If there are no new location sightings, mark you dog as missing by tapping on ‘Report Dog’ and select the ‘Your Dog’ option. Once you’ve selected your dog, tap on ‘Report Missing’ so that Doggone can get to work. Once you mark your dog as missing, a new sighting will be created for your dog whenever it comes within 60 metres of a phone with the Doggone App, and you will receive a notification of that sighting. Remember to mark your dog as ‘Found’ in the App when you’re reunited.

It is important not to mark your dog as missing if it is safe and sound, as this sends a notification to the Animal Management team at your Council that your dog is missing which could result in important resources being diverted unnecessarily.

How can I help reunite a dog wearing a Doggone registration tag?

Doggone offers three ways of helping reunite a lost dog with its owner. From a safety perspective, Doggone understands and appreciates that not everyone is happy to engage with an unknown dog. Likewise a lost dog may be unwilling to get close to a stranger.  In these circumstances you can assist simply by having the Doggone app on your phone. This will create a location sighting for any dog wearing a Doggone Bluetooth registration tag whenever you come within 60 metres of it. The dog’s owner can refer to those location sightings to help them find their dog.

Secondly, you can tap on ‘Report a Dog’, ’Someone Else’s’ in the Doggone app. Simply identify the dog from the photos displayed.  Any dog wearing a Doggone Bluetooth registration tag within 60 metres of you will appear in the list.  By tapping on the dog you wish to mark as ‘wandering’, a real-time notification will be sent to the dog’s owner advising where their dog has been seen wandering. A notification will also be sent to the Animal Management team so that they too can assist in the reuniting.

The third option for reuniting a lost dog is by free texting its registration number (displayed on its Doggone registration tag) to Doggone’s free 4133 text service. You will immediately receive a reply text message with the owner’s nominated emergency contact phone number.

All Doggone registration tags display Doggone’s freephone number 0800 321 111 to call if assistance is needed.

How do I mark someone else’s dog as wandering in the App?

This is as simple as tapping on ‘Report Dog’ and selecting the ‘Someone Else’s’ icon. A photo of all nearby dogs wearing the Doggone Bluetooth tag will appear along with their corresponding registration tag numbers. Simply tap on the photo of the dog you wish to report as wandering.

If a blank disc appears in place of a photo it means that the owner hasn’t yet uploaded a profile photo of their dog. Once you verify the dog’s tag number you can notify the owner by tapping on the tag number displayed within the App, or alternatively you can free text the dog’s registration number to Doggone’s free text service, 4133. If you use the free SMS service, you will immediately receive a text message with the dog owner’s nominated phone number so that you can contact them to reunite them with their dog.

How do I know if my dog has been marked as wandering in the App?

If someone with the Doggone App on their phone finds your dog wandering alone, they can mark it in the App as a ‘wandering dog’. You, as the dog’s owner, will receive a notification immediately that your dog has been sighted, showing the location of the sighting. Once you’ve been reunited with your dog don’t forget to mark it as found in the App.

How much phone battery does the Doggone app use?

The Doggone App has been designed to work using the minimum amount of battery, whilst working in the background to record location sightings for dogs. Allowing Doggone permission to run all the time doesn’t heavily impact on your phone’s battery usage.

Every phone is different – the older your phone, the more frequently you are going to have to charge it, whether you have the Doggone app downloaded or not.

You can check how much phone battery the Doggone app is using. Go to phone ‘Settings’, ‘Battery’, and then scroll down until you see the Doggone App and there will be a % displayed next to it. You’ll also see how much battery any other apps and services you have downloaded on your phone are using.

The Doggone App should not have a major impact on your phone’s battery. There are a number of factors that can affect your phone’s battery charge, for example screen brightness and the health of your phone’s battery. Lowering the screen brightness or letting the phone adjust brightness automatically can result in a large increase in battery charge.

As an example of poor phone battery health – if the charge of your phone typically lasts just five hours, but reduces to only four hours using the Doggone App (with a reported 20% battery usage), it is likely that the health of your phone’s battery is poor rather than the Doggone App being an excessive drain on battery life.

If you use Low Power Mode or Battery Saver settings on your phone, the App’s ability to create location sightings for dogs may be restricted.

If Doggone is generally using 15% charge (or less) throughout the day, or if your phone lasts more than a single day on a full charge, then there isn’t a cause for concern.

Does Bluetooth drain smartphone battery? An Article by Senion

How is the Doggone registration tag different to the traditional plastic Council registration tag?

The Doggone registration tag is technology-based and therefore allows for a number of functions that can help reunite a lost dog with its owner that the traditional plastic disc or loop tags simply can’t.

The Bluetooth registration tag links with your details and allows the opportunity for dog owners to create a profile for their dogs in the free Doggone App. There are numerous benefits of having a profile for your dog, not the least of which is the ability to provide an emergency contact number for you in the event that your dog goes wandering.

By having the tag linked to the dog’s virtual ID profile in the App, dog owners can be alerted earlier if their dog goes missing. Dog owners receive real-time location sightings for their dog whenever it comes within 60 metres of a phone with the Doggone app. Doggone is live, 24/7.

The dog’s owner can update their dog’s profile quickly and easily, including changing emergency contact information.

If a dog owner is away from home (without their dog), eg. during the holiday period, they can update the profile to reflect who is caring for their dog in their absence.

Any updates to the dog’s profile are live immediately.

Because your dog’s Virtual ID profile is linked to its registration tag, there is no need for it to wear multiple tags.

Everyone who has the Doggone App on their phone act as passive enablers, providing location sightings for any dog wearing its Doggone registration tag when it passes by them – without even knowing!

The free text service also allows members of the community to effectively help reunite a lost dog with its owner. If a member of the community finds a dog they can simply free text the registration number to 4133 and the owner’s nominated emergency contact number is immediately made available by return text message.

What are the benefits of a Bluetooth tag versus a GPS tag?

Doggone’s Bluetooth registration tag is accessible to more people, both from a cost perspective and ease of use.

Cost – GPS trackers typically cost substantially more than a Bluetooth tag. Reputable GPS brands are in the hundreds of dollars. Doggone’s Bluetooth registration tags cost $33 (GST inclusive) and include the full Doggone service, incorporating the free text service.

Size and Weight – The Doggone Bluetooth registration tag is very lightweight, weighing approximately 7 grams with dimensions in line with existing registration tags (37mm diameter), making them suitable for dogs of all shapes and sizes. In comparison, GPS units are bulky and cumbersome and weigh substantially more and are not ideal for small dogs.

Recharging – GPS tags require recharging every couple of days, whereas the Doggone Bluetooth registration tag requires no recharging or battery replacement for the full registration year.

How is the Doggone registration tag different to a Mr Minit type tag?

The Doggone registration tag is an official registration tag.

You can be contacted through the free 4133 text service without displaying your telephone number on the tag itself. If your phone number changes, there’s no need for a new tag, you simply update your details in the Doggone app – all changes are live immediately.

The Doggone registration tag is made of a robust PC plastic with a UV coating. The printing on the tag does not fade or scratch and remains legible for the life of the tag.

Does Doggone track my dog?

Doggone has been designed as a tool to help people locate their lost dog. Whilst the Doggone registration tag does not track every movement of your dog, it does provide location sightings for your dog whenever it comes within 60 metres of a phone with the Doggone App. Those location sightings are available for the dog owner to view in their App and can be used to assist when looking for a lost dog.

Does Doggone make dogs vulnerable to theft?

The definite answer is no. Absolutely not. No third party has access to information about a dog or its whereabouts, or information about the dog’s owner.

The Doggone app has specific security protocols in place to protect both your dog, and you, as the dog’s owner. The dog’s profile is password protected.

Once a profile for your dog has been created, then no-one else is able to create a profile for the same dog again using that same registration tag number.

Doggone is fully compliant with the Privacy Act and does not share information about a dog or its location with any third party other than Council’s Animal Management team which is required by law as part of the Dog Control Act.

Is the Doggone dog tag just for dogs?

At this stage, the technology platform supporting Doggone has only been applied to support those involved in the dog community. However, the platform is well placed to readily adapt to support the requirements of other animal welfare and compliance related activities, e.g. cats.

Can I have more than one carer linked to my dog's profile?

You can have more than one carer listed against your dog’s profile – which comes in very handy when you’re a million miles away from the action!

Simply ask your dog’s other carers to download the Doggone app and create an account.  Then visit https://doggone.co.nz/multiplecarers/ and complete the form, including the name, email and phone number for your dog’s other carers.

Alternatively, you can contact us on 0800 321 111 and one of our customer service team will be only too happy to help.

VIRTUAL ID

What is a virtual ID?

A virtual ID is simply an ID that is stored in the Cloud – as opposed to written down somewhere.

Your dog’s virtual ID profile is created by you, its owner, in the Doggone App and stored securely by Doggone in the Cloud. When creating your dog’s ID profile, you simply enter information about your dog that would help reunite you with your loved pooch. Some of the fields within the profile are mandatory (e.g. dog’s name, owner’s phone number). Your dog’s virtual ID is password protected, so only you can enter or update the information stored on your dog’s virtual ID profile.

Any updates you make to your dog’s virtual id profile will be live immediately.

Who will be able to see my dog’s virtual ID profile?

Only you, any other ‘carer’ for your dog that you nominate, and the Animal Control Management team at your local Council will be able to see your dog’s ID profile.

The Animal Management team at your Council currently have access to all information you provide as part of your dog registration. The Doggone app simply enables Animal Management to access this information real-time to enable for a quicker reunite of you and your dog.

How much information should I put in my dog’s Virtual ID profile?

Only some information is mandatory, however, the more complete your information is, the easier it may be to reunite you with your dog.

All information requested is available for viewing by Animal Control Officers so they, too, can help quickly reunite you with your dog.

It is important to ensure that your contact details are kept up to date at all times. Updates can be made through the App and all updated information is live immediately.

How do I edit or add details for my dog or myself in the App?

You can update your contact details and/or your dog’s details at any time in the Doggone app.  Updated information is live immediately. Simply click on the symbol, make the necessary changes and then tap on ’save’.

 

How do I create a password?

When you create your Doggone account, you will be prompted to enter a password.

The password needs to be at least eight characters long.

Can I change my password?

Yes. Simply click on your dog owner’s icon on the top of your Doggone app screen and tap on “Change password”.  You will be sent an email with a link to reset your password. The email will be sent to the email address you nominated when you set up your account with Doggone.

When you enter your new password, you will be prompted to enter it twice to ensure it is correct.

Do I have to add a photo to my dog’s Virtual ID profile?

Yes, a photo is mandatory. It is key to successfully identifying a wandering dog from a distance. The photo helps members of the public identify your dog accurately and then mark it as a ‘wandering dog’ in the App, so you can be notified immediately.

A photo is also useful if an Animal Control officer finds your dog. They will be able to check the photo on the Virtual ID profile against the dog they have found and contact the owner without unnecessary delay.

What do the coloured circles around my dog’s photo mean?

Either a green, red or yellow ring will appear around your dog’s profile photo – a red circle means you have marked your dog as missing, a yellow circle identifies your dog has been marked as wandering by a member of the community using the App, and if there is a green circle, all is well.

How do I enter my dog’s breed?

To make it easier and more inclusive for all breeds of dogs, a text entry box is provided for entering your dog’s breed. This ensures that if you have a mixed-breed dog, it can be accurately described by you.

Who should I list as the emergency contact?

The primary carer for the dog is the most suitable person to list as the emergency contact. Be sure to provide a phone number that this person can be contacted on.

From time to time, the primary carer for a dog can change so it’s important to make sure their contact information is entered in the dog’s profile as required. Any changes will be live immediately.

What if I go away and leave my dog with someone else to look after?

You can update the emergency contact information on the App and nominate an alternate emergency contact person and phone number during the time you’re away. Any changes you make will be live immediately.

What do I do if my dog dies?

You will need to notify your Council. There are very strict regulations around the provision of accurate information to Councils, specifically in this regard.

You will also need to mark your dog as ‘deceased’ in the Doggone app, or contact support@doggone.co.nz for assistance.

What happens to my information once I mark my dog as deceased?

The dog’s virtual ID profile will be removed from the Doggone database upon notification of the dog being deceased.

Can I delete my dog’s profile?

Yes. Select the to get to ‘Edit Dog’s Profile’ and scroll to the bottom. Select the ‘Remove Dog’ button and follow the prompts.

Only remove your dog’s profile under special circumstances such as if your dog has been re-homed or has passed away.

If you are experiencing issues with your tag, please contact support@doggone.co.nz rather than selecting ‘Remove Dog’ as this is irreversible.

DOGGONE REGISTRATION TAG

How do I activate (turn on) the Doggone Bluetooth registration tag?

Turn on your dog’s Bluetooth registration tag by firmly pressing the button on the Doggone tag (located under ).

Should a light flash when the tag is turned on?

A tag will be turned on (activated) when the on button is pressed firmly.  The tag may or may not present a flashing light.  All tags are turned off when they are sent out to dog owners, however the on button may get knocked during the delivery process, which can turn the tag on.   Once a tag has been turned on, it cannot be turned off again by pressing the button.

As part of Doggone’s quality control process, every tag is checked for a Bluetooth signal.  As each tag is turned on, three flashing lights will display. Once a tag has been checked it is turned off in preparation for shipping.  The Doggone team have a specific App to turn the tag off again before shipping, as the tag cannot be turned off by pressing the button.

How does the Doggone registration tag work?

A Doggone tag and the Doggone App communicate with each other via Bluetooth within a 60 metre (200 foot) range. The tag itself does not contain GPS but through Bluetooth it uses the GPS capabilities on nearby phones (that have the Doggone App downloaded) to create a location point for any dog sightings it generates. The dog’s location and time for the sighting is recorded on the Doggone database and is visible in the dog owner’s App.

What to do if the App is asking for a Validation Code

When you are setting up your dog’s profile in the App, and you are prompted for a Validation Code, this means that you have an old version of the App installed on your phone.  Please visit the App Store (iPhone) or the PlayStore (Android) and accept the update available.  A new version of the App (Version 3) was released to coincide with the start of the 2020/2021 registration year.  This new version of the App does not require the entry of a Validation Code.

Is the Doggone Bluetooth registration tag water resistant?

Yes, the Doggone tags are water resistant and have an iPX7 rating which means they’re water resistant for up to 30 minutes when submerged in 1 metre of water.  However, all industry iPX ratings assume a device is static and not moving around under water. The tags for the 2020/2021 registration year have moved to a stronger silicone gel sealant around the tag’s on button to further enhance the water resistance capabilities of the tag. We do, however, recommend caution with the tag around water.

If your dog’s tag is exposed to salt water (which is more corrosive), rinse it in fresh water afterwards and dry it.

Does the battery in the Doggone registration tag need replacing?

The Doggone registration tag does not require battery replacement. The sealed unit comes with a CR2032 battery fitted. The battery has a lifespan of 14-16 months and will therefore last for the 12-month registration period that the tag will be worn.

How robust is the Doggone registration tag?

The Doggone registration tag is very robust. It is manufactured using PC plastic – Polycarbonate plastic – and has a toughened outer casing. PC has a very high impact resistance as well as a high IP rating (ingress protection rating). It has a wide operating temperature range and is self-extinguishing.

The Doggone tags have a protective UV coating, ensuring the printed information will not fade.

What is the size and weight of the Doggone registration tag?

The Doggone tag is the same diameter as the existing Council registration disc tags – 37mm. It has a thickness of 7mm. The Doggone tag is very lightweight, weighing just 7 grams.

Can I have my dog’s name engraved on the Doggone tag?

There is no need to engrave your dog’s name on the tag. The Doggone tag includes a clear and effective call to action – by free texting the dog’s registration number displayed on the tag to 4133, the dog’s emergency contact information is immediately available to the ‘finder ‘by return text message.

Why is my dog tag a different colour each year?

All Councils in New Zealand provide tags of the same colour each year. The colour changes for each new registration year.

Doggone registration tags will be of the same colour as the colours used by councils throughout New Zealand.

For the 2020/2021 registration year the tag colour is blue.

What does EXP 30-6-21 on the registration tag mean?

This represents the end of the dog registration year, being 30 June 2021. Each year, the new registration periods begins on 1 July.  You will require a new Doggone registration tag for the 2021/2022 registration year on 1 July 2021.

What if I have multiple dogs?

Each of your dogs will have their own Doggone Bluetooth registration tag.

It is important to create a Virtual ID profile for each of your dogs in the Doggone App.

All of your dogs will be displayed on the home screen of your Doggone App. You can view each of your dog’s separately, check their location history, mark any of them as lost and found and receive real time location updates for each.

When should a dog wear the Doggone registration tag?

The Doggone Bluetooth registration tag is an official Council dog registration tag.

The Doggone Bluetooth registration tag should be worn by your dog whenever it is out and about in a public place to show it has been registered for that year.

All dogs that are three months or older are legally required to be registered annually with their local Council. There are some exceptions to this, so refer to your local Council’s website for further information.

How are the tags sent out?

The tags are sent via NZ Post, with the tag packaged in a protective bubblewrap bag inside the envelope. A Quick Start Guide and a split ring for attaching the tag to your dog’s collar are also included with the Doggone SMART tag.

Do I need to buy a Doggone Bluetooth registration tag every year?

Yes.

Dog registration in New Zealand is an annual process, by law. Registration tag numbers are not currently allocated to a specific dog owner for the life-time of the dog. Dog owners opting for Doggone as their official registration tag, will be issued with a new Doggone registration tag each year.

How is the Doggone registration tag different to the traditional plastic Council registration tag?

The Doggone registration tag is technology-based and therefore allows for a number of functions that can help reunite a lost dog with its owner that the traditional plastic disc or loop tags simply can’t.

The Bluetooth registration tag links with your details and allows the opportunity for dog owners to create a profile for their dogs in the free Doggone App. There are numerous benefits of having a profile for your dog, not the least of which is the ability to provide an emergency contact number for you in the event that your dog goes wandering.

By having the tag linked to the dog’s virtual ID profile in the App, dog owners can be alerted earlier if their dog goes missing. Dog owners receive real-time location sightings for their dog whenever it comes within 60 metres of a phone with the Doggone app. Doggone is live, 24/7.

The dog’s owner can update their dog’s profile quickly and easily, including changing emergency contact information.

If a dog owner is away from home (without their dog), eg. during the holiday period, they can update the profile to reflect who is caring for their dog in their absence.

Any updates to the dog’s profile are live immediately.

Because your dog’s Virtual ID profile is linked to its registration tag, there is no need for it to wear multiple tags.

Everyone who has the Doggone App on their phone act as passive enablers, providing location sightings for any dog wearing its Doggone registration tag when it passes by them – without even knowing!

The free text service also allows members of the community to effectively help reunite a lost dog with its owner. If a member of the community finds a dog they can simply free text the registration number to 4133 and the owner’s nominated emergency contact number is immediately made available by return text message.

What are the benefits of a Bluetooth tag versus a GPS tag?

Doggone’s Bluetooth registration tag is accessible to more people, both from a cost perspective and ease of use.

Cost – GPS trackers typically cost substantially more than a Bluetooth tag. Reputable GPS brands are in the hundreds of dollars. Doggone’s Bluetooth registration tags cost $33 (GST inclusive) and include the full Doggone service, incorporating the free text service.

Size and Weight – The Doggone Bluetooth registration tag is very lightweight, weighing approximately 7 grams with dimensions in line with existing registration tags (37mm diameter), making them suitable for dogs of all shapes and sizes. In comparison, GPS units are bulky and cumbersome and weigh substantially more and are not ideal for small dogs.

Recharging – GPS tags require recharging every couple of days, whereas the Doggone Bluetooth registration tag requires no recharging or battery replacement for the full registration year.

How is the Doggone registration tag different to a Mr Minit type tag?

The Doggone registration tag is an official registration tag.

You can be contacted through the free 4133 text service without displaying your telephone number on the tag itself. If your phone number changes, there’s no need for a new tag, you simply update your details in the Doggone app – all changes are live immediately.

The Doggone registration tag is made of a robust PC plastic with a UV coating. The printing on the tag does not fade or scratch and remains legible for the life of the tag.

Is the Doggone tag recyclable?

Doggone is working with Councils to find ways for the Bluetooth registration tags to be returned for recycling into another useful life to avoid unnecessary landfill.

The outer casing of the tag is made from recycled plastic.

The battery within the tag is able to be disposed of ethically.

What is Doggone’s sustainability policy

Doggone is acutely aware of minimising its commercial footprint on the environment.

At its heart, Doggone is a sustainable service proposition, with only the Bluetooth registration tag requiring physical production. Doggone have taken every care around the design and production of the tag so as to be sensitive to the environment. The outer casing of the tag is made from recycled plastic.

As a company we take great care to keep packaging and printed collateral to a minimum. All printed collateral including the Quick Start Guide is made from recycled paper and, wherever possible, we opt for digital forms of communication. We are currently investigating packaging options that use only sustainable and recyclable material.

Doggone has worked with its manufacturers in China since inception of the brand, visiting the facilities frequently to ensure quality standards and ethical manufacturing practices are met.

Can I return the tag at the end of the year for disposal?

Doggone is working with Councils around ways in which dog owners can return their Bluetooth registration tags to us at the end of the registration year, so that we can repurpose them usefully and avoid old tags unnecessarily going to landfill.

COUNCIL’S DOG REGISTRATION

How do I register my dog with Council?

Dog registrations are managed through your local Council office. Most Councils offer an on-line facility for registration. Alternatively, you can do it in person at your local Council office.

Do I need to buy a Doggone Bluetooth registration tag every year?

Yes.

Dog registration in New Zealand is an annual process, by law. Registration tag numbers are not currently allocated to a specific dog owner for the life-time of the dog. Dog owners opting for Doggone as their official registration tag, will be issued with a new Doggone registration tag each year.

What Councils are offering the Doggone service as part of dog registration?

Currently Hutt City Council are offering Doggone as part of their 2019/2020 dog registration.

Doggone are in discussions with other urban Councils around New Zealand about offering the service as part of dog registration for the 2020/2021 year. If you are interested in this service being offered by your Council, register your interest https://doggone.co.nz/register/ and/or contact your local Council.

What can I do if my Council isn’t offering the Doggone service as part of dog registration yet?

Doggone are in discussions with other urban Councils around New Zealand about offering the service as part of dog registration for the 2020/2021 year. If you are interested in this service being offered by your Council, register your interest https://doggone.co.nz/register/ and/or contact your local Council.

What happens to my dog’s registration if I move to a new town?

If you move to a new area under the jurisdiction of a different Council, you must hand in your dog’s existing registration tag and notify Council of your move. When you move to your new area, you are legally required to register your dog with that Council. If they are offering the Doggone registration tag, you will be provided with a replacement tag, free of charge, for the remainder of that registration year.

If your new Council does not offer Doggone registration tags, they will provide you with a traditional plastic registration tag.

The cost of the Doggone Bluetooth tag is non-refundable.

BLUETOOTH

Do I need to sync my dog’s Bluetooth tag with my phone?

There is no need to sync/pair the Doggone tag with your phone. Once the Bluetooth tag has been turned on it will automatically be discoverable by the Doggone app on nearby phones. We want all phones with the Doggone app installed, not just your phone, to be able to create sightings of your dog so that you can refer to those sightings in the event it went missing. Location sightings are only visible to you in your App, or to other family members if you have given them access to your dog’s location sightings.

The Doggone Bluetooth registration tag and the Doggone app will interact when they come within 60 metres of each other.

What is Bluetooth LE (low energy) 4.2?

Doggone uses Smart Bluetooth 4.2 (low energy) to avoid any harmful effects to the dog.

Bluetooth Low Energy (also known as BLE) is a wireless interconnection of mobile phones, computers and other electronic devices. Bluetooth can send information from one device to another wirelessly.

Bluetooth Low Energy is intended to provide considerably reduced power consumption while maintaining a similar communication range to standard Bluetooth.

The Doggone tag uses Smart Bluetooth 4.2 (the latest version of Bluetooth) which is secure and fast. Bluetooth 4.2 is backward compatible, which means that it is compatible with earlier versions of Bluetooth 4.1 and 4.0 devices that also implement the low energy features.

What is the difference between Bluetooth and Bluetooth Low Energy?

Bluetooth and Bluetooth Low Energy (BLE) are used for very different purposes. Bluetooth can handle a lot of data but uses battery life quickly. BLE is used for applications that do not need to exchange large amounts of data within a similar range and uses alot less battery.

Does Bluetooth drain smartphone battery? An Article by Senion

What is iBeacon?

iBeacon is the name for Apple’s technology standard which allows mobile apps (running on both iOS and Android devices) to listen for signals from beacons around them (such as the Doggone registration tag) and react accordingly. The underlying communication used for iBeacon is Bluetooth Low Energy.

What is the maximum range of the Bluetooth in the Doggone registration tag?

The range of the Doggone Bluetooth Registration tag is up to 60 metres (200 feet). Most other Bluetooth devices currently available to consumers have a range of up to 30 metres.

The fact that a lost dog can be frightened and reluctant to be in close proximity to people, together with some people’s reluctance to get close to an unknown dog, means that the 60 metre range provides an effective solution to ensure that location sightings can be generated. If the Bluetooth distance parameters were 30 meters, then in the situation where a dog was lost, it would need to come into a lot closer contact with someone with the App in order for a sighting to be created.

What is the frequency of signal from the Doggone registration tag?

The Doggone Bluetooth registration tag sends out multiple signals every second looking for a nearby Doggone App.

THE DOGGONE FREE APP

Who can use the Doggone app?

The Doggone app is free and is available for anyone to download – dog owner or not.

We recommend that all dog owners ask their family, friends and neighbours to download the Doggone app resulting in more location sightings for dogs being generated, enabling quicker reuniting of dogs with their owners.

We also recommend that you ask those caring for your dog e.g. dog walker, doggy day care centre, boarding kennel, to also download the free App so that you can view location sightings of your dog while they’re in someone else’s care.

If multiple family members or other carer’s for a dog want to be able to view the dog’s location sightings, they need to register as a ‘carer’ for a dog. Please refer to the ‘Can I have more than one carer linked to my dog’s profile?’ FAQ.

How do I install the Doggone app?

Simply search for the Doggone app in Apple’s App Store (iPhone) or Goggle’s Play Store (Android).

The Doggone App is titled “Doggone – reuniting lost dogs”.

Once you find the App select ‘Get’ (iPhone) or ‘Install’ (Android) to install.

Please accept any updates available to ensure that you have the latest version of the Doggone App on your phone.

 

Download via App Store

 

Download via Play Store

How do I set up the Doggone App?

A Quick Start Guide will be sent with your Doggone Bluetooth registration tag and provides a step-by-step process that we recommend you follow.

There are useful Instructional Videos to guide you through this process on the website.

How does the App work?

The App acts as a receiver to communicate with any Doggone Bluetooth registration tag (beacon) when they are in proximity of each other, up to 60 metres. This creates a location sighting for the dog and can be viewed by the dog’s owner by tapping on ‘location history’ in the dog’s profile.

If a dog has been marked as lost in the App by the dog’s owner, as long as the dog is wearing its tag, a notification will be sent to the owner whenever the dog comes within 60 metres of someone with the App, noting the time and location of the sighting.

If a dog is found wandering, it can be marked as wandering on the App and a notification will be sent to the dog’s owner, noting the time and location of the sighting.

Whenever a dog is marked as missing (or found) by its owner or marked as wandering by a member of the public, the local Animal Management Control team will also be notified so that they, too, can help find the dog and reunite it with its owner.

When should I mark my dog as lost in the App?

If your dog goes missing, check the App for its last location sighting(s) to see if any new location sightings have been created – this might give you some idea of which direction your dog is headed. If there are no new location sightings, mark you dog as missing by tapping on ‘Report Dog’ and select the ‘Your Dog’ option. Once you’ve selected your dog, tap on ‘Report Missing’ so that Doggone can get to work. Once you mark your dog as missing, a new sighting will be created for your dog whenever it comes within 60 metres of a phone with the Doggone App, and you will receive a notification of that sighting. Remember to mark your dog as ‘Found’ in the App when you’re reunited.

It is important not to mark your dog as missing if it is safe and sound, as this sends a notification to the Animal Management team at your Council that your dog is missing which could result in important resources being diverted unnecessarily.

How do I mark someone else’s dog as wandering in the App?

This is as simple as tapping on ‘Report Dog’ and selecting the ‘Someone Else’s’ icon. A photo of all nearby dogs wearing the Doggone Bluetooth tag will appear along with their corresponding registration tag numbers. Simply tap on the photo of the dog you wish to report as wandering.

If a blank disc appears in place of a photo it means that the owner hasn’t yet uploaded a profile photo of their dog. Once you verify the dog’s tag number you can notify the owner by tapping on the tag number displayed within the App, or alternatively you can free text the dog’s registration number to Doggone’s free text service, 4133. If you use the free SMS service, you will immediately receive a text message with the dog owner’s nominated phone number so that you can contact them to reunite them with their dog.

How do I know if my dog has been marked as wandering in the App?

If someone with the Doggone App on their phone finds your dog wandering alone, they can mark it in the App as a ‘wandering dog’. You, as the dog’s owner, will receive a notification immediately that your dog has been sighted, showing the location of the sighting. Once you’ve been reunited with your dog don’t forget to mark it as found in the App.

Why does Doggone require Bluetooth, location permissions and notifications to be turned on?

The tags use Bluetooth to connect with nearby phones that have the Doggone app.

To enable you to create locations for a dog and to receive notifications about your dog, Bluetooth and Location permissions and notifications are required to be turned on.

As the App doesn’t need to be open on your phone (it just needs to be installed on your phone), there is very little draw on battery power and data.

How do I set up Location Permissions on iOS?

Check your phone’s location permissions are set to ‘Always’ (tap on your phone’s ‘Settings’, ‘Privacy’, ‘Location Services’, scroll down to “Doggone”, select ‘Always’). If location permissions are currently set to ‘While Using the App’, change the permissions to ‘Always’.

If you needed to adjust your settings to ‘Always’, log out and log back in to the App to refresh.

How do I set up Location Permissions on Android?

Within the Doggone App, tap on the Hamburger menu (three vertical dots) located on the top right hand corner. Select ‘High Accuracy’ – this ensures that the App is set to work in the background to generate location sightings for your dog.

If it is currently set to ‘While Using the App’ or ‘Default’, change to ‘High Accuracy’. If you needed to adjust your settings to ‘High Accuracy’, log out and log back in to the App to refresh.

In addition to the App’s settings, check your phone’s settings have both Location Permissions and Notifications enabled.

 

Does data need to be turned on?

The Doggone App requires an internet connection to work. Therefore your phone needs to be connected to either Wifi or data.

What are the different symbols in the App?

The blue dot shows the phone user’s current location. The circle with your dog’s profile photo represents your dog’s last recorded location.

You can tap on any of your dog’s sightings (found in ‘Location History’ at the bottom of the page) to see that location on the map with the corresponding date and time for the sighting.

What does the heavy use message mean on Android phones?

This message only appears on some Android phones and is a built-in feature of those particular phones. This alert reminds the user that Bluetooth is turned on and that battery usage could be affected by any other Apps you have running at the same time. The Doggone app itself uses very minimal battery and data.

How much phone battery does the Doggone app use?

The Doggone App has been designed to work using the minimum amount of battery, whilst working in the background to record location sightings for dogs. Allowing Doggone permission to run all the time doesn’t heavily impact on your phone’s battery usage.

Every phone is different – the older your phone, the more frequently you are going to have to charge it, whether you have the Doggone app downloaded or not.

You can check how much phone battery the Doggone app is using. Go to phone ‘Settings’, ‘Battery’, and then scroll down until you see the Doggone App and there will be a % displayed next to it. You’ll also see how much battery any other apps and services you have downloaded on your phone are using.

The Doggone App should not have a major impact on your phone’s battery. There are a number of factors that can affect your phone’s battery charge, for example screen brightness and the health of your phone’s battery. Lowering the screen brightness or letting the phone adjust brightness automatically can result in a large increase in battery charge.

As an example of poor phone battery health – if the charge of your phone typically lasts just five hours, but reduces to only four hours using the Doggone App (with a reported 20% battery usage), it is likely that the health of your phone’s battery is poor rather than the Doggone App being an excessive drain on battery life.

If you use Low Power Mode or Battery Saver settings on your phone, the App’s ability to create location sightings for dogs may be restricted.

If Doggone is generally using 15% charge (or less) throughout the day, or if your phone lasts more than a single day on a full charge, then there isn’t a cause for concern.

How many sightings of my dog will show on the App?

When you open your dog’s profile page in the App, it will show the most recent location sighting on the map above your dog’s profile information. By scrolling down to the bottom of your dog’s profile page, you will see ‘Location History.’ This records all location sightings for your dog and they are displayed in chronological order. There is currently no limit on the number of location sightings stored.

What should I do if I don’t see my dog in the Doggone App?

You must create a Doggone account and Virtual ID profile for your dog to be able to see them in the App.

Ensure you have turned your dog’s Bluetooth tag on. Press the ON button firmly (located under ).

Please check that you have the best version of location services activated on your phone and that Bluetooth is turned on. Refer to the instructional videos on the Doggone website: https://doggone.co.nz/instructional-videos/

If you have followed all of the steps above and are still not seeing location sightings for your dog in the App, please contact Doggone’s customer service team at support@doggone.co.nz.

What is the troubleshooting feature in the App for iPhone (iOS) devices?

There is a troubleshooting feature in the App called ‘App Status’ – iPhone (iOS) devices.

Please check that you have the latest version of the App. When you are logged in to the Doggone App, please click on the ‘?’ and you will be presented with three buttons, ‘FAQ’, ‘Contact Us’ and ‘App Status’. Tap on ‘App Status’ which will display four icons – which should all be green. If any of the icons are not green, it provides a clear indication of where the issue is arising. There is also a link ‘Show technical information’ which provides further information when you tap on each of the icons – tag scanning (Bluetooth transmission), location permissions, log in status and notifications. Contact support@doggone.co.nz if any of the icons are not green and you require assistance.

An instructional video showing how to access this feature and how it works is available on the Doggone website – https://doggone.co.nz/instructional-videos/

What is the troubleshooting feature in the App for Android devices?

There is a troubleshooting feature in the App called ‘App Status’ – Android devices.

Please check that you have the latest version of the App. When you are logged in to the Doggone App, please click on the Hamburger menu (three vertical dots, top right corner of the App screen) and you will be presented with a drop down menu and you will see ‘App Status’ listed. Please tap on ‘App Status’ which will display four icons – which should all be green. If any of the icons are not green, it provides a clear indication of where the issue is arising. There is also a link ‘Show technical information’ which provides further information when you tap on each of the icons – tag scanning (Bluetooth transmission), location, permissions, log in status and notifications. Contact support@doggone.co.nz if any of the icons are not green and you require assistance.

An instructional video showing how to access this feature and how it works is available on the Doggone website – https://doggone.co.nz/instructional-videos/

Does Doggone track my dog?

Doggone has been designed as a tool to help people locate their lost dog. Whilst the Doggone registration tag does not track every movement of your dog, it does provide location sightings for your dog whenever it comes within 60 metres of a phone with the Doggone App. Those location sightings are available for the dog owner to view in their App and can be used to assist when looking for a lost dog.

THE DOGGONE FREE TEXT SERVICE (4133)

How does the free text number work?

There is a prompt on the registration tag “If I look lost, send a free text to 4133 with my registration number to contact my owner”. In the event that a member of the community finds your dog wandering, they can simply free text your dog’s registration number to 4133 and the dog owner’s nominated emergency contact phone number is immediately sent by return text message to enable contact.

Is the 4133 text service free?

Some Android phones have a built-in function which alerts the user to a possible charge associated with the text they are about to make. Because this is a built-in function on the phone, we are unable to turn it off. Please be assured that there will be no fee charged to you for sending a text to, or receiving a text from, Doggone’s free text service 4133.

PRIVACY AND SECURITY

Click here to read Doggone’s privacy policy

Is my information private?

Yes, all information provided in the Doggone App is private and secure.

As part of setting up your dog’s Virtual ID profile, you will need to nominate an emergency contact phone number and this will only be made available in times of need.

If someone finds your dog out wandering and free texts its registration number to 4133, they will immediately receive a text message back with your nominated contact phone number only so that they can get in touch.

If a member of the public finds your dog wandering they can mark it as wandering in the App and you will receive a notification of your dog’s current location. In this instance the ‘finder’ receives no information about the dog or the dog’s owner.

All information that is entered on to the dog’s virtual ID profile is accessible by the Animal Control Officers to allow them to carry out their animal management duties in compliance with the Dog Control Act. The Animal Management team at your Council currently have access to all information you provide as part of your dog registration. The Doggone app simply enables Animal Management to access this information real-time to enable for a quicker reunite of you and your dog.

Information about a person who has the App on their phone that has generated a location sighting for a dog remains private, secure and is not disclosed. Doggone does not collect personal information about the person finding the dog.

How secure is my information in the Doggone App?

Any information provided by the dog owner about themselves and/or their dog(s) is held securely on Doggone’s database. These details are securely retained for the duration of the registration year.

There is a distinction between information entered in the Doggone app and information provided to Council at the time of dog registration. Council does not share information with Doggone.

Please refer to your Council’s privacy policy.

Who can use the Doggone service?

Everyone can use the Doggone App and the free Doggone text service to help reunite a dog with its owner. In fact, we recommend that you ask friends and family to download the free App so that they, too, can passively assist with reuniting dogs with their owners. Simply by having the App installed on their phone, it creates location sightings for any nearby Doggone dog tags, and those sightings can be used by the owner if they are looking for their lost dog.

The Doggone Bluetooth registration tag is an official Council registration tag.

Hutt City Council are again offering Doggone SMART Bluetooth registration tags to their dog owners for the 2020/2021 registration year.

Can more than one carer of a dog see the dog’s location sightings in the App?

Yes, multiple carers for a dog are able to view the dog’s location sightings. To do so, they need to register as a ‘carer’ for a dog. Please refer to the ‘Can I have more than one carer linked to my dog’s profile?’ FAQ.

Does Doggone make dogs vulnerable to theft?

The definite answer is no. Absolutely not. No third party has access to information about a dog or its whereabouts, or information about the dog’s owner.

The Doggone app has specific security protocols in place to protect both your dog, and you, as the dog’s owner. The dog’s profile is password protected.

Once a profile for your dog has been created, then no-one else is able to create a profile for the same dog again using that same registration tag number.

Doggone is fully compliant with the Privacy Act and does not share information about a dog or its location with any third party other than Council’s Animal Management team which is required by law as part of the Dog Control Act.

Do I get information about the person who found my dog?

Doggone takes privacy very seriously, and just as we provide no information about you or your dog (other than your emergency contact number through the free 4133 text service), we do not provide information about a person who has found and/or reported your dog as wandering in the App.

Does the person who finds my dog get information about me?

No. The only information that is provided to someone who finds your dog is your nominated emergency contact number (as provided by you when you created your dog’s profile in the App), and this is only in the case where they have used the 4133 free text service to assist in reuniting you with your dog.

If someone sees your dog wandering and marks it in the App, they will receive no information about you or your dog.

What if I don’t want to provide my phone number as an emergency contact number?

You can nominate a friend or family member or alternatively you may wish to use the phone number for Council’s animal control.

THE DOGGONE DATABASE

Where is my information stored and for how long?

The Doggone database securely stores your information for the duration of the current dog registration year.

All data is stored encrypted at rest, and is only transmitted across encrypted connections. Backup is configured to take daily snapshots which are also encrypted.

FEES AND HOW TO REGISTER YOUR DOG

What is the cost of the Doggone service and what is included?

The cost of the Doggone service is currently in addition to Council’s dog registration fee.

The cost of the Doggone services is $33 inclusive of GST for the full registration year, ending 30 June 2021.

This cost covers the Doggone Bluetooth registration tag, access to the Doggone App, access to the SMS service (4133) and storage of the dog’s virtual ID.

How do I purchase a Doggone Bluetooth registration tag?

The Doggone Bluetooth registration tag can be purchased through the Council, either at the time of dog registration or any time during the given registration year. By purchasing the Doggone Bluetooth registration tag the dog owner has full access to the Doggone service.

Does Doggone have access to my payment information?

Doggone does not have access to any payment information that you provide to your Council for registration purposes.

Is there an annual subscription fee to the Doggone database?

There is no subscription fee to have your dog’s Virtual ID profile stored on the Doggone database. This service is included in the cost of your Doggone Bluetooth registration tag.

Do I need to buy a Doggone Bluetooth registration tag every year?

Yes.

Dog registration in New Zealand is an annual process, by law. Registration tag numbers are not currently allocated to a specific dog owner for the life-time of the dog. Dog owners opting for Doggone as their official registration tag, will be issued with a new Doggone registration tag each year.

How much is postage?

The cost of shipping the Doggone tag is included in your annual registration fee that you pay to your Council.

Can we buy the Doggone tag directly from Doggone?

No, not at this stage. Doggone is currently only offered as part of dog registration with Councils.

If you are interested in this service being offered by your Council, register your interest https://doggone.co.nz/register/ and/or contact your local Council.

HELP

What if I don’t have an email address?

Please note that to create a dog owner’s account with Doggone, you must have an email address. If you do not currently have an email address, they are easy to create and there are plenty of free email address services available on the internet.

What does “Failed to Get Access Token" mean?

This notification relates to a log-in issue from your particular device (phone or tablet). The issue can be resolved by logging out and logging back in to the app to refresh.

What if I can’t see my dog’s location on the App?

You must create a Doggone account and Virtual ID profile for your dog to be able to see them in the App.

Ensure you have turned your dog’s Bluetooth tag on. Press the ON button firmly (located under ).

Please check that you have Location Permissions enabled on your phone and that Bluetooth is turned on. Refer to the instructional videos on the Doggone website: https://doggone.co.nz/instructional-videos/

If you have followed all of the steps above and are still not seeing location sightings for your dog in the App, please contact Doggone’s customer service team at support@doggone.co.nz.

My emergency contact details were not provided when the dog’s registration number is texted to 4133

Check that the required mandatory information has been entered on to the dog’s Virtual ID profile, including your preferred emergency contact phone number. If this information has not been entered, or has been entered incorrectly, then your emergency contact number will not be provided to anyone in the event that the dog’s registration number is texted to 4133.

What if my dog chews the dog tag?

The Doggone registration tag is very robust.  It is manufactured using PC plastic – Polycarbonate plastic – and has a toughened outer casing.  PC  has a very high impact resistance as well as a high IP rating (ingress protection rating).

Our recommendation is that the tag be fitted to sit snugly on the dog’s collar and that the collar is positioned so that the tag is sitting neatly under the dog’s neck to avoid the opportunity for it to be chewed. Our chew tests to date show that the outer casing of the Doggone tag is extremely robust and resistant to puncture.

If your dog gains access to its tag and chews it, resulting in it requiring replacement, please contact the Council for a replacement tag. The cost of a replacement Doggone registration tag is $33 inclusive of GST.

What if my dog swallows the dog tag?

Dogs should not eat anything that is not dog food. You should take every precaution to prevent your dog chewing or swallowing its dog tag.

However, in the event that your dog does swallow a foreign object, best practice is to take your dog to the vet as it could result in a blockage in the dog’s gut (particularly for smaller and older dogs). If your dog does swallow a Doggone tag, it will show up in x-ray as it is radio opaque – unlike the traditional plastic registration tags.

The tag contains a CR2032 lithium ion battery. As Doggone registration tags contain a battery, removal of the tag will be necessary. You should advise your vet that the dog tag contains a battery. The battery is fully encased in a protective coating and sits inside an extremely robust plastic outer casing.

Who should I call if I am having problems?

All customer support is provided by Doggone’s customer service team. If you have any enquiries relating to the Doggone Bluetooth registration tag, the Doggone App – including your dog’s profile, location sightings – or anything else, the team at Doggone are available to assist you. Please contact Doggone’s customer service at:

Email: support@doggone.co.nz
Website: https://doggone.co.nz/contact/
Phone: 0800 321 111
Instructional Videos

The App also includes a direct link to FAQs as well as a ‘Contact Us’ feature.

You should contact your local Council in circumstances where you:

  • require a Doggone registration tag for a new dog
  • would like to upgrade to a Doggone Bluetooth registration tag from the traditional plastic registration tag
  • have lost your dog’s Doggone registration tag, or If your dog has damaged its tag, and require a replacement tag

Are there YouTube help videos available?

We have some instructional videos on our website designed to help guide you through the set up phase and how to activate key features – https://doggone.co.nz/instructional-videos/

What do I do if I need to replace my dog tag?

It is the responsibility of the dog owner to ensure that the dog has a working registration tag for the current registration year. If your tag is faulty and requires replacement, you need to contact Doggone’s customer support to obtain a replacement tag. Registration tags will be replaced under warranty in certain circumstances. Refer to Terms and Conditions for more information.

If your dog’s Doggone registration tag has been lost or chewed and requires replacement you need to contact your local Council to obtain a replacement tag, which will cost $33 (GST inclusive). In all circumstances (with the exception of a lost tag), your faulty or damaged Doggone tag will need to be surrendered to either Doggone or your Council.

If I have to replace a faulty or lost dog registration tag, can I transfer my information to a new dog tag?

Yes. When logged in to the Doggone app, tap on the “+” icon (top right of the screen) and enter the new dog tag number (6 digits).  Tap on “Replace an Existing Tag” and follow the prompts.  There is an instructional video for this.

Is there a warranty or guarantee for the Doggone dog tag?

Yes, visit our Terms and Conditions page.

What is the troubleshooting feature in the App for iPhone (iOS) devices?

There is a troubleshooting feature in the App called ‘App Status’ – iPhone (iOS) devices.

Please check that you have the latest version of the App. When you are logged in to the Doggone App, please click on the ‘?’ and you will be presented with three buttons, ‘FAQ’, ‘Contact Us’ and ‘App Status’. Tap on ‘App Status’ which will display four icons – which should all be green. If any of the icons are not green, it provides a clear indication of where the issue is arising. There is also a link ‘Show technical information’ which provides further information when you tap on each of the icons – tag scanning (Bluetooth transmission), location permissions, log in status and notifications. Contact support@doggone.co.nz if any of the icons are not green and you require assistance.

An instructional video showing how to access this feature and how it works is available on the Doggone website – https://doggone.co.nz/instructional-videos/

What is the troubleshooting feature in the App for Android devices?

There is a troubleshooting feature in the App called ‘App Status’ – Android devices.

Please check that you have the latest version of the App. When you are logged in to the Doggone App, please click on the Hamburger menu (three vertical dots, top right corner of the App screen) and you will be presented with a drop down menu and you will see ‘App Status’ listed. Please tap on ‘App Status’ which will display four icons – which should all be green. If any of the icons are not green, it provides a clear indication of where the issue is arising. There is also a link ‘Show technical information’ which provides further information when you tap on each of the icons – tag scanning (Bluetooth transmission), location, permissions, log in status and notifications. Contact support@doggone.co.nz if any of the icons are not green and you require assistance.

An instructional video showing how to access this feature and how it works is available on the Doggone website – https://doggone.co.nz/instructional-videos/