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FAQs

Text Tag FAQs

GENERAL

What is Doggone?

Doggone is an innovative technology-based service especially designed to help reunite a lost pet with its owner – quickly and safely.  Doggone’s reunite service allows for a whole-of-community response to the age old problem of lost and wandering pets.

In the event that your pet goes missing, it can be quickly reunited with you through Doggone’s free text 4133 reunite service. The finder simply texts the unique tag number displayed on the pet’s tag to 4133 – a safe and secure SMS service – and your nominated emergency contact number is texted straight back to them, so they can contact you to let you know that your pet has been found! The finder doesn’t need to have the Doggone app on their phone.

 

How does Doggone’s text reunite service work?

Doggone links a pet’s virtual ID profile with its Doggone text tag and the free Doggone app to provide vital contact information for the pet’s owner when it is needed, 24/7, 365 days a year.

When the owner receives their pet’s Doggone text tag, they download the free Doggone app and either create an account, or log in (if they have already created a Doggone account).  Their pet(s) will be displayed in their App.  The owner simply taps on a pet’s profile and confirms their contact information to activate the pet’s profile.

At any time a pet owner can update their pet’s profile, and they can update their nominated emergency contact phone number. All changes made are live immediately.

The owner can provide additional useful information (eg. a medical condition) in their pet’s profile that will be shared with a finder who finds their pet and uses Doggone’s free text 4133 reunite service.

The App sends notifications to the pet’s owner about upcoming vaccinations, worming, medical checks, birthdays and Council registration.

The Virtual ID profile is password protected, so only the pet’s owner has the ability to access it for entering and updating information.

What are the key features of Doggone’s text reunite service?

Access to the free 4133 text service – If a member of the community finds a pet they can simply free text the tag number to 4133 and the owner’s nominated emergency contact number is immediately sent to them by return text message, allowing for a quick reunite.

Owner’s contact information is pre-loaded against a pet’s tag number and simply requires confirmation from the owner to activate the tag.

Information on the pet’s virtual ID profile can be easily updated by the owner at any time and updated information is live immediately.

The owner can provide information in their pet’s profile that will be shared with a Finder who finds their pet and uses Doggone’s free text 4133 reunite service.

The App sends notifications to the pet’s owner about vaccinations, worming, medical checks, birthdays and Council registration.

Upon subscription being paid, a free Doggone text tag will be sent out to the pet owner.

The tag is made from Nylon which is very robust.  The tag has a UV coating applied to protect the legibility of the important information printed on the tag.

Each pet is eligible for one free replacement tag per year if the pet’s Doggone text tag is lost or damaged.

Doggone provides a guarantee – If someone finds your pet and texts its tag number to 4133, your preferred contact number will be texted straight back to the finder – 24/7, 365 days a year. If the number isn’t texted straight back, and your dog is impounded, Doggone will paid the impoundment fee.

Doggone is fully compliant with the Privacy Act 1993 and the Dog Control Act 1996.

Is Doggone’s text reunite service new?

Yes and no.

Yes – Doggone is now offering the text reunite service as a stand-alone offering direct to all dog and cat owners, New Zealand wide.

Previously, Doggone’s text reunite service was incorporated with the Smart Bluetooth tag sold through Council as an official dog registration tag.

Is Doggone's text reunite service successful and does it have a proven track record?

100% yes! In the past two years Doggone’s text reunite service has been available to dog owners in conjunction with the Doggone Bluetooth registration tag through the Hutt City Council. Doggone’s service has reunited over 1,600 dogs with their owners in that time. With this success, Doggone has now made the text reunite service a stand-alone offering available to all dog and cats owners New Zealand wide.

How do I create an account with Doggone?

Visit the PlayStore (Android) or the AppStore (iPhone) and search for “Doggone – Reuniting Lost Dogs”. Download the App. Once the App is downloaded on to your device, tap on “Open” to open the Doggone app. Tap on ‘Create Account’ and then complete the information requested on the ‘Register’ page, including first name, last name, mobile phone number, email and password. Then simply tap on ‘Create Account’ and you’ll be set up. Please keep an eye on your email inbox for a welcome email from the Doggone team with further useful information.

How do I set up my pet’s tag in the Doggone app?

Simple instructions will be sent with your Doggone text tag to help you get set up quickly.

Download the Doggone app and either create an account, or log in (if you already have a Doggone account).

Once you receive you subscribe to Doggone’s reunite service, a unique tag number will be assigned to your pet. Your pet will then appear in the Doggone app once you have logged in. Tap on your pet’s profile, check the contact details are correct and tap ‘Confirm’ if correct, or change contact details if necessary and tap ‘Save’ to activate your pet’s profile.

There are useful instructional videos to guide you through this process on the website.

How do I create a password?

When you create your Doggone account, you will be prompted to enter a password.

The password needs to be at least eight characters long.

How can I help reunite a pet wearing a Doggone text tag?

Simply free text the pet’s unique tag number, displayed on its Doggone text tag, to Doggone’s 4133 reunite service.

You will immediately receive the owner’s nominated contact phone number by return text so that you can contact them to let them know you’ve found their pet.

All Doggone text tags display Doggone’s freephone number 0800 321 111 to call if additional assistance is needed.

Where should the Doggone text tag sit on my pet’s collar?

The tag should be affixed snugly to your pet’s collar. It is recommended that the Doggone tag is positioned above a Council tag to ensure it can be seen by someone who finds your pet – so that they can contact Doggone’s reunite service in the first instance.

How is the Doggone text tag different to the traditional plastic Council registration tag?

The Doggone text tag is technology-based and therefore allows for a functions that can help reunite a lost pet with its owner that the traditional Council plastic or metal tags simply can’t.

The Doggone text tag links with your details in the free Doggone app. There are numerous benefits of having a profile for your pet, not the least of which is the ability to provide an accurate emergency contact number for you in the event that your pet goes missing.

By having the tag linked to the pet’s virtual ID profile in the App, pet owners can be alerted earlier if their pet goes missing. Doggone is live, 24/7, 365 days a year.

The pet owner can update their pet’s profile quickly and easily, including changing emergency contact information – as often as needed. If a pet owner is away from home without their pet, eg. during the holiday period, they can update the profile to reflect who is caring for their pet in their absence.

Any updates to the pet’s profile are live immediately.

Because your pet’s Virtual ID profile is linked to its Doggone text tag, there is no need for your pet to wear other ID tags.

Doggone’s free 4133 reunite text service allows members of the community to effectively help reunite a lost pet with its owner. If someone finds a pet they can simply free text the tag number to 4133 and the owner’s nominated emergency contact number is immediately made available by return text message.

The Doggone text tag provides additional functionality, through its linkage to the Doggone app.  It displays important information about a pet (that the owner has made available to share with a finder, eg. medical condition, temperament).  In addition, pet owners can receive notifications through the App for upcoming vaccinations, worming, medical checks, birthdays and registration.

How is the Doggone text tag different to a Mr Minit type tag?

Unlike traditional ID tags, the Doggone text tag provides flexibility for a pet owner to update their contact information, at any time and as often as required, without the need to purchase a new ID tag whenever information changes. Through the Doggone app, the pet owner can change or add information about their pet, as well as change the pet owner’s/pet carer’s contact details. All changes are live immediately.

Doggone provides a free text tag with all subscriptions to their reunite service. The Doggone text tags are posted direct to the owner.

Doggone provides one free replacement tag each year, should your pet lose or damage their tag.

The Doggone text tag is made of a robust nylon with a UV coating to ensure legibility of important information printed on the tag.

Doggone’s 4133 text number, that links with the Doggone text reunite service, is free for anyone to contact. There is no charge for someone to text to, or receive a text from, Doggone’s 4133 text number.

The Doggone text tag provides additional functionality, through its linkage to the Doggone app.  It displays important information about a pet (that the owner has made available to share with a finder, eg. medical condition, temperament).  In addition, pet owners can receive notifications through the App for upcoming vaccinations, worming, medical checks, birthdays and registration.

How do I get notifications about my pet’s vaccinations, medical checks, birthday and registration?

The App sends notifications to a pet’s owner prior to an upcoming vaccination, worming or other medical check, as well as for your pet’s birthday and dog registration. Log in to the App, tap on your pet’s profile and enter the relevant date. The App will send a notification ahead of time as a reminder.

Does Doggone make pets vulnerable to theft?

The definite answer is no. Absolutely not.

The Doggone app has specific security protocols in place to protect both your pet, and you, as the pet’s owner. The pet’s profile is password protected.

Once a profile for your pet has been created and assigned to a Doggone tag number, then no-one else can access, modify or create a new profile for the same pet again using that same tag number.

Doggone is fully compliant with the Privacy Act and does not share information about a pet or its location with any third party.

Is the Doggone tag just for dogs?

Due to popular demand, all of Doggone’s reuniting services have been extended and are now available direct to pet owners for both dogs and cats. Subscribe now.

Can I change who the carer is for my pet?

Yes, you can change contact information as often as you like in the Doggone app. Simply log in to your account in the App, tap on your profile name, tap on edit and make the necessary changes, then tap on Save. This comes in very handy when you’re a million miles away from the action!

All changes made are live immediately.

Alternatively, you can contact Doggone on 0800 321 111 and one of our customer service team will be only too happy to help.

VIRTUAL ID PROFILE

What is a virtual ID profile?

A virtual ID is simply an ID that is stored in the Cloud – as opposed to written down somewhere. Your pet’s virtual ID profile is stored securely by Doggone in the Cloud.

When the owner receives their pet’s Doggone text tag, they download the free Doggone app and either create an account, or log in (if they have already created a Doggone account).  Their pet(s) will be displayed in their App.  The owner simply taps on a pet’s profile and confirms their contact information to activate the pet’s profile.

At any time a pet owner can update their pet’s Virtual ID profile, and they can update their nominated emergency contact phone number. All changes made are live immediately.

The owner can provide information in their pet’s profile that will be shared with a finder who finds their pet and uses Doggone’s free text 4133 reunite service.

The App sends notifications to the pet’s owner about upcoming vaccinations, worming, medical checks, birthdays and Council registration.

The Virtual ID profile is password protected, so only the pet’s owner has the ability to access it for entering and updating information.

Who will be able to see my pet’s virtual ID profile?

Only you as the pet’s owner.

Where the Doggone tag is offered as an official Council registration tag, the Animal Control Management team at your local Council will also be able to see your pet’s ID profile. The Animal Management team at your Council currently have access to all information you provide as part of your dog registration. The Doggone app simply enables Animal Management to access this information real-time to enable for a quicker reunite of you and your pet.

How are my contact details loaded on to my pet’s tag?

When you subscribe to Doggone’s reunite service, a unique tag number is linked to your subscription and your contact phone number is linked to that unique tag number. When you receive the tag, your contact phone number is already loaded against the tag.  You simply need to download the App and log in, tap on your pet’s profile and confirm your contact details are correct. Your pet’s reunite text tag will then be activated and good to go. You can change your contact details at any time. All changes made are live immediately.

How much information should I put in my pet’s Virtual ID profile?

Only some information is mandatory, however, the more complete your information is, the easier it may be to reunite you with your pet.

It is important to ensure that your contact details are kept up to date at all times. Updates can be made through the App and all updated information is live immediately.

How do I edit or add details for my pet or myself in the App?

You can update your contact details and/or your pet’s details at any time in the Doggone app. Updated information is live immediately.

To update information about your pet, simply click on the Icon Description automatically generated symbol, make the necessary changes and then tap on ‘save’.

To update the owner’s contact information, log in to your account in the App, tap on your profile name, tap on edit and make the necessary changes, then tap on Save.

How do I create a password?

When you create your Doggone account, you will be prompted to enter a password.

The password needs to be at least eight characters long.

Can I change my password?

Yes. Simply click on your pet owner’s profile icon on the top of your Doggone app screen and tap on “Change password”. You will be sent an email with a link to reset your password. The email will be sent to the email address you nominated when you set up your account with Doggone.

When you enter your new password, you will be prompted to enter it twice to ensure it is correct.

If you require assistance, you can contact Doggone on 0800 321 111 and one of our customer service team will be only too happy to help.

Do I have to add a photo to my pet’s Virtual ID profile?

No, a photo is not mandatory. However, a photo can prove useful for the customer service team at Doggone to check on the pet’s Virtual ID profile when dealing with someone who may have found your pet. Members of the community may phone Doggone’s 0800 321 111 customer service team for assistance when they find a lost pet. It allows for verification of the pet so that the owner can be contacted without unnecessary delay.

For pet owners with multiple pets, having a photo provides easier identification of each pet’s profile within the App.

How do I enter my pet’s breed?

To make it easier and more inclusive for all breeds of pets, a text entry box is provided for entering your pet’s breed. This ensures that if you have a mixed-breed pet, it can be accurately described by you.

Who should I list as the emergency contact?

The primary carer for your pet is the most suitable person to list as the emergency contact. Be sure to provide a phone number that this person can be contacted on.

From time to time, the primary carer for a pet can change so we’ve made it easy to change contact information in the Doggone app to show who is looking after the pet at any given time.

Simply log in to your account in the Doggone App, tap on your profile name, tap on edit and make the necessary changes. Tap on Save. This comes in very handy when you’re a million miles away from the action!

All changes made are live immediately.

Alternatively, you can contact Doggone on 0800 321 111 and one of our customer service team will be only too happy to help.

What if I go away and leave my pet with someone else to look after?

You can update the emergency contact information on the App and nominate an alternate emergency contact person and phone number during the time you’re away.

Simply log in to your password protected account in the App, tap on your profile name, tap on edit and make the necessary changes. Tap on Save. This comes in very handy when you’re a million miles away from the action!

All changes made are live immediately.

Alternatively, you can contact Doggone on 0800 321 111 and one of our customer service team will be only too happy to help.

How do I set up for notifications about my pet’s vaccinations, medical checks, birthday and registration?

The App sends notifications to a pet’s owner prior to an upcoming vaccination, worming or other medical check, as well as for your pet’s birthday and dog registration. Log in to the App, tap on your pet’s profile and enter the relevant date. The App will send a notification ahead of time as a reminder.

What do I do if my pet dies?

We appreciate it is a very stressful time when a loved pet passes away. When you are able, we ask that you contact support@doggone.co.nz to let us know so that we can remove your pet’s profile from the Doggone database to avoid any future notifications about your pet being sent to you.

What happens to my information once I mark my pet as deceased?

Your pet’s virtual ID profile will be removed from the Doggone database upon notification of it passing away, to avoid any future notifications about your pet being sent to you.

Can I delete my pet’s profile?

Yes. Select the  to get to ‘Edit Pet’s Profile’ and scroll to the bottom. Select the ‘Remove Pet’ button and follow the prompts.

Only remove your pet’s profile under special circumstances such as if your pet has been re-homed (and the Doggone text tag is not being provided to the new owners with the pet) or if your pet has passed away.

If you require any assistance you can contact the Doggone team at support@doggone.co.nz or 0800 321 111 for assistance.

DOGGONE TEXT TAG

How are my contact details loaded on to my pet’s tag?

When you subscribe to Doggone’s reunite service, a unique tag number is linked to your subscription and your contact phone number is linked to that unique tag number. When you receive the tag, your contact phone number is already loaded against the tag.  You simply need to download the App and log in, tap on your pet’s profile and confirm your contact details are correct. Your pet’s reunite text tag will then be activated and good to go. You can change your contact details at any time. All changes made are live immediately.

Can I have my pet’s name engraved on the Doggone Bluetooth tag?

There is no need to engrave your pet’s name on the tag. The Doggone text tag includes an easy-to-follow and effective call to action – to free text the pet’s tag number displayed on the tag to 4133.  The pet’s emergency contact information is immediately available to the finder by return text message.

What if I have multiple pets?

Each of your pets will need to wear their own Doggone text tag.

It is important to confirm your contact details for each of your pets, to activate their tag, in the Doggone app.

All of your pets will be displayed on the home screen of your Doggone app. You can view each of your pets separately, and update any of their information.

How are the tags sent out?

Doggone text tags purchased directly through Doggone are sent out via New Zealand Post. An instruction card will be included to help you get set up quickly.

Where should the Doggone text tag sit on my pet’s collar?

The tag should be affixed snugly to your pet’s collar. It is recommended that the Doggone tag is positioned above a Council tag to ensure it can be seen by someone who finds your pet – so that they can contact Doggone’s reunite service in the first instance.

How is the Doggone text tag different to the traditional plastic Council registration tag?

The Doggone text tag is technology-based and therefore allows for a functions that can help reunite a lost pet with its owner that the traditional Council plastic or metal tags simply can’t.

The Doggone text tag links with your details in the free Doggone app. There are numerous benefits of having a profile for your pet, not the least of which is the ability to provide an accurate emergency contact number for you in the event that your pet goes missing.

By having the tag linked to the pet’s virtual ID profile in the App, pet owners can be alerted earlier if their pet goes missing. Doggone is live, 24/7, 365 days a year.

The pet owner can update their pet’s profile quickly and easily, including changing emergency contact information – as often as needed. If a pet owner is away from home without their pet, eg. during the holiday period, they can update the profile to reflect who is caring for their pet in their absence.

Any updates to the pet’s profile are live immediately.

Because your pet’s Virtual ID profile is linked to its Doggone text tag, there is no need for it to wear other ID tags.

Doggone’s free 4133 reunite text service allows members of the community to effectively help reunite a lost pet with its owner. If someone finds a pet they can simply free text the tag number to 4133 and the owner’s nominated emergency contact number is immediately made available by return text message.

The Doggone text tag provides additional functionality, through its linkage to the Doggone app.  It displays important information about a pet (that the owner has made available to share with a finder, eg. medical condition, temperament).  In addition, pet owners can receive notifications through the App for upcoming vaccinations, worming, medical checks, birthdays and registration.

How is the Doggone text tag different to a Mr Minit type tag?

Unlike traditional ID tags, the Doggone text tag provides flexibility for a pet owner to update their contact information, without the need to purchase a new ID tag whenever information changes. Through the Doggone app, the pet owner can change or add information about their pet or the pet owner’s/pet carer’s contact details. All changes are live immediately.

Doggone provides a free text tag with all subscriptions to their reunite service. The Doggone text tags are posted direct to the owner.

Doggone provides one free replacement tag each year, should your pet lose or damage their tag.

The Doggone text tag is made of a robust nylon with a UV coating to ensure legibility of important information printed on the tag.

Doggone’s 4133 text number, that links with the Doggone text reunite service, is free for anyone to contact. There is no charge for someone to text to, or receive a text from, Doggone’s 4133 text number.

The Doggone text tag provides additional functionality, through its linkage to the Doggone app.  It displays important information about a pet (that the owner has made available to share with a finder, eg. medical condition, temperament).  In addition, pet owners can receive notifications through the App for upcoming vaccinations, worming, medical checks, birthdays and registration.

Is Doggone’s text reunite service new?

Yes and no.

Yes – Doggone is now offering the text reunite service as a stand-alone offering direct to all dog and cat owners, New Zealand wide.

Previously, Doggone’s text reunite service was incorporated with the Smart Bluetooth tag sold through Council as an official dog registration tag.

Is Doggone’s text reunite service successful and does it have a proven track record?

100% yes! In the past two years Doggone’s text reunite service has been available to dog owners in conjunction with the Doggone Bluetooth registration tag through the Hutt City Council. Doggone’s service has reunited over 1,600 dogs with their owners in that time. With this success, Doggone has now made the text reunite service a stand-alone offering available to all dog and cats owners New Zealand wide.

How do I get notifications about pet’s vaccinations, medical checks, birthday and registration?

The App sends notifications to a pet’s owner prior to an upcoming vaccination, worming or other medical check, as well as for your pet’s birthday and dog registration. Log in to the App, tap on your pet’s profile and enter the relevant date. The App will send a notification ahead of time as a reminder.

How are the text tags sent out?

When you subscribe to Doggone’s text reunite service, a free text tag is sent out to your nominated address via NZ Post. An instruction card will be included to help you get set up quickly.

What is Doggone’s sustainability policy

Doggone is acutely aware of minimising its commercial footprint on the environment.

At its heart, Doggone is a sustainable service proposition, with only the tag requiring physical production. Doggone have taken every care around the design and production of the tag so as to be sensitive to the environment.

As a company we take great care to keep packaging and printed collateral to a minimum. Wherever possible, we opt for digital forms of communication.

All printed collateral is printed on either recycled paper or from FSC certified paper (environmentally responsible paper), produced using Elemental Chlorine Free (ECF) and manufactured under the strict ISO 14001 Environmental Management System.

We are currently investigating packaging options that use only sustainable and recyclable material.

Can I return the tag at the end of the year for disposal?

Pet owners who purchase a Doggone text tag directly from Doggone may return the tag to PO Box 76 183, Northwood, Christchurch 8548 and the team at Doggone will dispose of it in accordance with their sustainability and recycling policy.

THE DOGGONE FREE APP

Who can use the Doggone app?

The Doggone app is free and is available for anyone to download – pet owner or not.

We recommend that all pet owners ask their family, friends and neighbours to download the Doggone app to enable more location sightings for pets wearing a Doggone Bluetooth tag to be generated, resulting in quicker reuniting of pets with their owners.

How do I install the Doggone app?

Simply search for the Doggone app in Apple’s AppStore (iPhone) or Goggle’s PlayStore (Android).

The Doggone app is titled “Doggone – reuniting lost dogs”.

Once you find the App select ‘Get’ (iPhone) or ‘Install’ (Android) to install.

Please accept any updates available to ensure that you have the latest version of the Doggone app on your phone.

 

 

How do I set up the Doggone app?

Simple instructions will be sent with your Doggone text tag and help get you set up quickly.

There are useful Instructional Videos to guide you through this process on the website.

How does the Doggone app work?

The App allows pet owners confirm their contact details when they first receive their Doggone text tag.

At any time a pet owner can update their pet’s profile, and they can update their nominated emergency contact phone number. All changes made are live immediately.

The owner can provide information in their pet’s profile that will be shared with a finder who finds their pet and uses Doggone’s free text 4133 reunite service.

The App sends notifications to the pet’s owner about vaccinations, worming, medical checks, birthdays and Council registration.

The Virtual ID profile is password protected, so only the pet’s owner has the ability to access it for entering and updating information.

 

How do I get notifications about pet’s vaccinations, medical checks, birthday and registration?

The App sends notifications to a pet’s owner prior to an upcoming vaccination, worming or other medical check, as well as for your pet’s birthday and dog registration. Log in to the App, tap on your pet’s profile and enter the relevant date. The App will send a notification ahead of time as a reminder.

Check that you have notification permissions turned on in your phone’s settings.

THE DOGGONE FREE SMS SERVICE ( TEXT 4133)

How does the free text number work?

On every Doggone text tag, there is a prompt on the tag “If I look lost, send a free text to 4133 with my tag number to contact my owner”. In the event that a member of the community finds your pet wandering, they can simply free text your pet’s tag number to 4133 and the pet owner’s nominated emergency contact phone number is immediately sent by return text message to enable contact.

Is texting the 4133 text service free?

Yes – there is no charge associated with someone texting a message to, or receiving a message from, Doggone’s reunite service, 4133.

Some Android phones have a built-in function which alerts the user to a possible charge associated with the text they are about to make. Because this is a built-in function on the phone, we are unable to turn it off. Please be assured that there will be no fee charged to you for sending a text to, or receiving a text from, Doggone’s free text service 4133.

Is there a guarantee provided with the Doggone reunite service?

Yes. If someone finds your pet and texts its tag number to 4133, your preferred contact number will be texted straight back to the Finder – 24/7, 365 days a year. If the number isn’t texted straight back, and your dog is impounded, Doggone will pay the impoundment fee.

Is Doggone’s text reunite service new?

Yes and no.

Yes – Doggone is now offering the text reunite service as a stand-alone offering direct to all dog and cat owners, New Zealand wide.

Previously, Doggone’s text reunite service was incorporated with the Smart Bluetooth tag sold through Council as an official dog registration tag.

Is Doggone’s text reunite service successful and does it have a proven track record?

100% yes! In the past two years Doggone’s text reunite service has been available to dog owners in conjunction with the Doggone Bluetooth registration tag through the Hutt City Council. Doggone’s service has reunited over 1,600 dogs with their owners in that time. With this success, Doggone has now made the text reunite service a stand-alone offering available to all dog and cats owners New Zealand wide.

PRIVACY AND SECURITY

Click here to read Doggone’s privacy policy

Is my information private?

Yes, all information provided in the Doggone app is private and secure.

As part of setting up your pet’s Virtual ID profile, you will need to nominate an emergency contact phone number and this will only be made available in times of need.

If someone finds your pet out wandering and free texts its tag number to 4133, they will immediately receive a text message back with your nominated contact phone number only so that they can get in touch to arrange a reunite.

For Councils that provide the Doggone text tag as the official dog registration tag, all information that is entered on to the pet’s virtual ID profile is also accessible by the Animal Control Officers to allow them to carry out their animal management duties in compliance with the Dog Control Act. The Animal Management team at your Council currently have access to all information you provide as part of your dog registration. The Doggone app simply enables Animal Management to access this information real-time to enable for a quicker reunite of you and your dog.

How secure is my information in the Doggone app?

Any information provided by the pet owner about themselves and/or their pet(s) is held securely on Doggone’s database.

For Councils that provide the Doggone text tag as an official dog registration tag, it should be noted that there is a distinction between information entered in the Doggone app and information provided to Council at the time of dog registration. Council does not share information with Doggone.

Please refer to your Council’s privacy policy.

Who can use the Doggone service?

Everyone can use the Doggone app and the free Doggone text service to help reunite a pet with its owner. In fact, we recommend that you ask friends and family to download the free App so that they, too, can passively assist with reuniting pets wearing the Doggone Bluetooth tag with their owners. Simply by having the App installed on their phone, it creates location sightings for any nearby Doggone Bluetooth tags, and those sightings can be used by the owner if they are looking for their lost pet.

For Councils offering the Doggone Bluetooth registration tag or the Doggone text tag, this acts as an official Council registration tag. These tags have access to Doggone’s reunite service.

Hutt City Council are again offering Doggone Smart Bluetooth registration tags to their dog owners for the 2020/2021 registration year.

Does Doggone make pets vulnerable to theft?

The definite answer is no. Absolutely not.

The Doggone app has specific security protocols in place to protect both your pet, and you, as the pet’s owner. The pet’s profile is password protected.

Once a profile for your pet has been created and assigned to a Doggone tag number, then no-one else can access, modify or create a new profile for the same pet again using that same tag number.

Doggone is fully compliant with the Privacy Act and does not share information about a pet or its location with any third party.

Do I get information about the person who found my pet?

Doggone takes privacy very seriously, and just as we provide no information about you or your pet (other than your emergency contact number through the free 4133 text reunite service), we do not provide information about a person who has found and/or reported your pet without their express permission or their request to share their information with the pet’s owner.

Does the person who finds my pet get information about me?

No. The only information that is provided to someone who finds your pet is your nominated emergency contact number (as provided by you when you created your pet’s profile in the App) when they have used the 4133 free text service to assist in reuniting you with your pet.

What if I don’t want to provide my phone number as an emergency contact number?

You can nominate a friend or family member or alternatively you may wish to use Doggone’s 0800 321 111 phone number so that the team at Doggone can make contact with you directly.

THE DOGGONE DATABASE

Where is my information stored and for how long?

The Doggone database securely stores your information for the period of paid subscription (where the Doggone text tag is purchased directly through Doggone) or for the duration of the current dog registration year (where the Doggone text tag is provided as an official dog registration tag).

All data is stored encrypted at rest, and is only transmitted across encrypted connections. Backup is configured to take daily snapshots which are also encrypted.

FEES AND HOW TO SUBSCRIBE

What is the cost of the Doggone service and what is included?

Pet owners can subscribe to Doggone’s reunite text service for $24 per year, including GST.

Upon subscription, a free text tag is posted via NZ Post to the owner’s nominated address.

The cost of subscription covers unlimited access to the text 4133 reunite service 24/7, 365 days of the year, storage of the pet’s virtual ID in Doggone’s database in the Cloud, and access to the Doggone app.

Postage and packaging is charged at the time of subscription at $1.50 to reflect current NZ Post charges.

How do I subscribe to Doggone reunite service?

The Doggone text reunite service can be subscribed to directly through Doggone’s website. You can subscribe here.

Upon subscription, the pet owner has full access to Doggone’s reunite service and receives a free text tag.

Does Doggone have access to my payment information?

Doggone uses on-line platforms WooCommerce and Stripe for payment of products and services we supply. These third party suppliers’ privacy statements are available to view here.

WooCommerce

Stripe

Doggone does not retain any payment information that you provide to these third party platforms.

 

What payment methods are available to me?

You can subscribe through Doggone’s website and pay by credit card, debit card or on-line banking.

You are also able to contact the Doggone team on 0800 321 111 and arrange for payment over the phone.

Is there an annual subscription fee to the Doggone database?

Yes, the annual subscription fee is $24 (inclusive of GST).

The cost of subscription covers unlimited access to the Doggone’s text 4133 reunite service 24/7, 365 days of the year, storage of the pet’s virtual ID in Doggone’s database in the Cloud, and access to the Doggone app.

Is Doggone’s reunite service also available for cats?

Yes. Due to popular demand, all of Doggone’s reuniting services have been extended and are available direct to pet owners for both dogs and cats.

Do I need to buy a Doggone text tag every year?

If you subscribe to Doggone’s text reunite service directly through Doggone, then no, you will not need to get a new tag each year. Unlike Council tags, you do not require a new tag every year. However, renewal of your annual subscription is required to be paid to keep your pet’s profile active in the Doggone database and App, and your contact details available through the text 4133 reunite service. You will be sent an email reminder of your upcoming renewal prior to it expiring.

For Councils offering the Doggone text tag as the official dog registration tag, then the tag will require replacing in accordance with that Council’s process, which is typically on an annual basis.

How much is postage?

The cost of shipping the Doggone tag is payable at the time of subscription and is $1.50 in line with current New Zealand post charges.

How are the text tags sent out?

When you subscribe to Doggone’s text reunite service, a free text tag is sent out to your nominated address via NZ Post. An instruction card will be included to help you get set up quickly.

Can we buy the Doggone tag directly from Doggone?

Yes, Doggone tags can be purchased directly through Doggone’s website. Upon payment of an annual subscription fee, pet owners will receive a free text tag.  Click to subscribe and learn more.

Do I get charged a fee if someone uses Doggone's reunite text service to reunite me with my pet?

No. Your subscription gives you unlimited access to Doggone’s reunite service. There is no cap on the number of times the service can be used to reunite you with your pet. Full access to the service is covered by your subscription.

Is there a fee to receive notifications about my pet’s vaccination, medical checks, birthday and registration?

No. Notifications about your pet’s vaccination, worming or other medical checks, birthday and dog registration are sent free of charge to your phone – once you have entered the relevant date in your pet’s profile in the App.

HELP

What if I don’t have an email account?

To create an account with Doggone, you must have an email address. If you do not currently have an email address, they are easy to create and there are plenty of free email address services available on the internet.

My emergency contact details were not provided when my pet’s tag number was texted to 4133

Check that the correct contact phone number is entered on your pet’s Virtual ID profile in the App. If this information has been entered incorrectly, then your correct emergency contact number will not be provided to anyone in the event that the pet’s tag number is texted to 4133.

If you require assistance, please contact the team at Doggone on 0800 321 111 or via email at support@doggone.co.nz.

What if my pet chews the Doggone text tag?

Whilst the Doggone text tag is robust to every day wear and tear (the tag is made of nylon with a UV coating), it is not designed to be chewed.

Our recommendation is that the tag be fitted to sit snugly on the pet’s collar and that the collar is positioned so that the tag is sitting neatly under the pet’s neck to avoid the opportunity for it to be chewed.

If your pet gains access to its tag and chews it, resulting in it requiring replacement, please contact Doggone at support@doggone.co.nz for a replacement. Doggone provide one free replacement per year, in the event that a tag is lost or damaged.

Any additional tags can be replaced at $5.00 (inclusive of GST) plus postage costs.

What if my pet swallows the Doggone text tag?

Pets should not eat anything that is not pet food. You should take every precaution to prevent your pet chewing or swallowing its Doggone tag.

However, in the event that your pet does swallow a foreign object, best practice is to take them to the vet as it could result in a blockage in their gut (particularly for smaller and older pets).

Who should I call if I am having problems?

All customer support is provided by Doggone’s customer service team. If you have any enquiries relating to the Doggone text tag, the Doggone app including your pet’s profile, the team at Doggone are available to assist you. Please contact Doggone’s customer service at:

Email: support@doggone.co.nz
Website: https://doggone.co.nz/contact/
Phone: 0800 321 111
Instructional Videos

The App also includes a direct link to FAQs as well as a ‘Contact Us’ feature.

If your Council offers the Doggone text tag as the official Council dog registration tag, you should contact your local Council in circumstances where you:

  • require a Doggone registration tag for a new dog
  • have lost your dog’s Doggone registration tag, and a replacement tag is required.
  • your dog has damaged its tag, and a replacement tag is required.

What do I do if I need to replace my dog’s tag? (for Councils providing the Doggone tag as an official registration tag)

It is the responsibility of the dog owner to ensure that the dog has a registration tag for the current registration year. If your tag requires replacement, you need to contact your local Council to obtain a replacement tag and pay the relevant fee to Council. In all circumstances (with the exception of a lost tag), your damaged Doggone tag will need to be surrendered to your Council.

If I have to replace a damaged or lost Doggone text tag, can I transfer my information to a new dog tag?

When a replacement tag is sent out to you, the team at Doggone will transfer your pet’s profile from its previous tag number to the replacement tag number.

Are there YouTube help videos available?

We have some instructional videos on our website designed to help guide you through the set up phase and how to activate key features.

Is there a warranty or guarantee for the Doggone text tag?

Yes, visit our Terms and Conditions page

Smart Tag FAQs

GENERAL

What is Doggone?

Doggone is an innovative technology-based service especially designed to help reunite a lost pet with its owner – quickly and efficiently.

In the event that your pet goes missing, you can mark it as lost in the free Doggone app to receive real time notifications of sightings of your pet. You can view all location sightings for your pet within the App – where it was last seen, along with a history of previous sightings.

If someone with the Doggone app on their phone finds your pet, they can mark it in the App as ‘wandering’, which immediately notifies you as the pet’s owner that it’s been sighted. And if the Finder doesn’t have the Doggone app they can simply free text the unique tag number to 4133 – a safe and secure SMS service – and your nominated emergency contact number is texted straight back to them, so they can contact you to let you know that your pet has been found!

The App is compatible with both iPhone and Android devices.

How does Doggone work?

In simple terms, Doggone links a pet’s virtual ID profile with its Doggone Bluetooth tag, and the free Doggone app to create location sightings for it and then displays these sightings in the owner’s App.

When the App is downloaded on someone’s phone it will automatically pick up a signal from any passing pet (within 60 metres) that’s wearing a Doggone Bluetooth tag and create a location sighting for that pet that the pet’s owner can view in their App. The tag uses the GPS capabilities on nearby phones to create a location point for this sighting. The pet’s location and time for the sighting is recorded on the Doggone database and is visible in the pet owner’s App. The Doggone Bluetooth tag itself does not contain GPS. The Doggone tag links to the GPS in nearby phones via Bluetooth.

The pet’s virtual ID profile is created by its owner and is stored securely by Doggone in the Cloud. When creating the pet’s virtual ID profile, the owner enters information that could be used to help reunite them. Some of those fields are mandatory (e.g. pet’s name, owner’s phone number). The Virtual ID profile is password protected, so only the pet’s owner has the ability to access it for entering and updating information.

What are the key features of Doggone?

Owners can mark their pet as missing (or found) in the App to receive real-time notifications of sightings for their pet.

Owners are immediately notified if their pet is marked as wandering, showing the location of the sighting.

Owners can view their pet’s full location history.

The tag is robust, made from PC (Polycarbonate plastic) with a toughened outer casing to withstand wear and tear.

The tag is water resistant to iPX7 standard.

The Doggone tag is Bluetooth (low energy) to avoid any harmful effects to your pet.

Doggone is compatible with both iPhone and Android devices.

The battery within the Doggone Bluetooth tag will last for 14-16 months.

The Doggone App does not need to be open on a phone to work. The App works in the background to produce location sightings for any pet wearing a Doggone Bluetooth tag when it comes within 60 metres of the phone.

Access to Doggone’s free 4133 text service. If a member of the community finds a pet they can simply free text the tag number to 4133 and the owner’s emergency contact number is immediately sent to them by return text message.

Information on the pet’s virtual ID profile can be easily updated by the owner at any time and updated information is live instantly.

The Doggone free text service that is linked to the Smart tag provides additional functionality via the Doggone app.  It displays important information about a pet (that the owner has made available to share with a finder, eg. medical condition, temperament).  In addition, pet owners can receive notifications through the App for upcoming vaccinations, worming, medical checks, birthdays and registration.

Doggone is fully compliant with the Privacy Act 1993 and the Dog Control Act 1996.

Is the text reunite service successful and does it have a proven track record?

100% yes! In the past two years Doggone’s reunite service has been available to dog owners with the Doggone Bluetooth registration tag through the Hutt City Council. Doggone’s service has reunited over 1,600 dogs with their owners in that time. With this success, Doggone has now made its reunite service available to all dog and cats owners New Zealand wide.

How do I create an account with Doggone?

Visit the PlayStore (Android) or the AppStore (iPhone) and search for “Doggone – Reuniting Lost Dogs”. Download the App. Once the App is downloaded on to your device, tap on “Open” to open the Doggone app. Tap on ‘Create Account’ and then complete the information requested on the ‘Register’ page, including first name, last name, mobile phone number, email and password. Then simply tap on ‘Create Account’ and you’ll be set up. Please keep an eye on your email inbox for a welcome email from the Doggone team with further useful information.

How do I set up the Doggone App?

A Set Up Guide will be sent with your Doggone Bluetooth tag and provides a step-by-step process that we recommend you follow.

There are useful Instructional Videos to guide you through this process on the website.

How do I activate (turn on) the Doggone Bluetooth tag?

Turn on your pet’s Bluetooth tag by firmly pressing the button on the Doggone tag (located under ) for approximately one second.  Typically, once the tag has been turned on, it will present three flashing lights around the ON button.  We have an instructional video showing how to turn on your Doggone Smart tag.

Sometimes when a tag is turned on, the ON button may have been held longer than necessary (say, about 5 seconds). In this instance you will only see a single light flash – this single light flash signals that the tag is only in a temporary ‘connected’ state, rather than a permanent ‘discoverable’ state. The temporary ‘connected’ state is an internal mechanism and this state is only required for the Doggone QC team to undertake quality control of the tags when we first receive them. In this stage, the tag will only stay temporarily connected for about one minute to ensure the battery doesn’t get drained. However, once a tag has been turned on (and three flashes are presented), the tag will be ‘discoverable’ for the life of the tag.

How do I set up Location Permissions on iOS?

Note that iPhone (iOS) does not provide an ‘Always’ option when offering Location Permissions for Apps. It will present you with the following options: ‘While using the App’, ‘Allow once’ and ‘Don’t allow’. Please select ‘While using the App’ then go in to your phone’s Settings and change to ‘Always’.

It is simple to change your phone’s location permissions to ‘Always’. Go to your phone’s ’Settings’, scroll down to your Apps list, tap on ‘Doggone’, tap on ‘Location’ and select ‘Always’.

If you needed to adjust your settings from ‘While Using the App’, ‘Ask Next Time’ or ‘Never’ to ‘Always’, log out and log back in to the App to refresh it on your device (ie. your phone).

How do I set up Location Permissions on Android?

Within the Doggone App, tap on the Hamburger menu (three vertical dots) located on the top right hand corner. Select ‘High Accuracy’ – this ensures that the App is set to work in the background to generate location sightings for your pet.

If they’re currently set to ‘While Using the App’ or ‘Default’, change to ‘High Accuracy’. If you needed to adjust your settings to ‘High Accuracy’, log out and log back in to the App to refresh it on your device (ie. your phone).

In addition to the App’s settings, check your phone’s settings have both Location Permissions and Notifications enabled.

 

When should I mark my pet as lost in the App?

If your pet goes missing, check the App for its last location sighting(s) to see if any new location sightings have been created – this might give you an idea of which direction your pet is headed. If there are no new location sightings, mark your pet as missing by tapping on ‘Report Missing’ in their profile so that Doggone can get to work. Once you mark your pet as missing, a new sighting will be created for your pet whenever it comes within 60 metres of a phone with the Doggone App, and you will receive a notification of that sighting. Remember to mark your pet as ‘Found’ in the App when you’re reunited.

If your Doggone Bluetooth tag is an official Council dog registration tag, it is important not to mark your pet as missing if it is safe and sound, as this sends a notification to the Animal Management team at your Council that your pet is missing; which could result in important resources being diverted unnecessarily.

How can I help reunite a pet wearing a Doggone Bluetooth tag?

Doggone offers three ways of helping reunite a lost pet with its owner. From a safety perspective, Doggone understands and appreciates that not everyone is happy to engage with an unknown pet. Likewise a lost pet may be unwilling to get close to a stranger. In these circumstances you can assist simply by having the Doggone app on your phone. This will create a location sighting for any pet wearing a Doggone Bluetooth tag whenever you come within 60 metres of it. The pet’s owner can refer to those location sightings to help them find their pet.

Secondly, you can report a pet as ‘wandering’ by tapping on ‘Report Wandering’, and then tapping on ‘Someone Else’s’ in the Doggone app. Simply identify the pet from the photos displayed. Any pet wearing a Doggone Bluetooth tag within 60 metres of you will appear in the list. By tapping on the pet you wish to mark as ‘wandering’, a real-time notification will be sent to the pet’s owner advising where their pet has been seen wandering. If the Doggone Bluetooth tag is an official Council registration tag, a notification will also be sent to the Animal Management team so that they, too, can assist in the reuniting.

The third option for reuniting a lost pet is by free texting its tag number (displayed on its Doggone Bluetooth tag) to Doggone’s free 4133 text service. The Finder will immediately receive a reply text message with the owner’s nominated emergency contact phone number.

All Doggone Bluetooth tags display Doggone’s freephone number 0800 321 111 to call if additional assistance is needed.

How do I mark someone else’s pet as wandering in the Doggone app?

This is as simple as tapping on ‘Report Wandering’ and selecting the ‘Someone Else’s’ icon. A photo of all nearby pets wearing the Doggone Bluetooth tag will appear along with their corresponding tag numbers. Simply tap on the photo of the pet you wish to report as wandering.

If a blank disc appears in place of a photo it means that the owner hasn’t yet uploaded a profile photo of their pet. In this instance, you can check for the pet’s tag number on its Doggone tag, and you can notify the owner (via the App) by tapping on the tag number displayed within the App.  Alternatively you can free text the dog’s tag number to Doggone’s free text service, 4133. If you use the free text service, you will immediately receive a text message with the pet owner’s nominated phone number so that you can contact them to reunite them with their pet.

How do I know if my pet has been marked as wandering in the Doggone app?

If someone with the Doggone app on their phone finds your pet wandering alone, they can mark it in the App as ‘wandering’. You, as the pet’s owner, will receive a notification immediately that your pet has been sighted, showing the location of the sighting. Once you’ve been reunited with your pet don’t forget to mark it as found in the App.

How much phone battery does the Doggone app use?

The Doggone App has been designed to work using the minimum amount of battery, whilst working in the background to record location sightings for pets. Allowing Doggone permission to run all the time doesn’t heavily impact on your phone’s battery usage.

Every phone is different – the older your phone, the more frequently you are going to have to charge it, whether you have the Doggone app downloaded or not.

You can check how much phone battery the Doggone app is using. Go to phone ‘Settings’, ‘Battery’, and then scroll down until you see the Doggone app and there will be a % displayed next to it. You’ll also see how much battery is being used by any other apps and services you have downloaded on your phone.

The Doggone app should not have a major impact on your phone’s battery. There are a number of factors that can affect your phone’s battery charge, for example screen brightness and the health of your phone’s battery. Lowering the screen brightness or letting the phone adjust brightness automatically can result in a large increase in battery charge.

As an example of poor phone battery health – if the charge of your phone typically lasts just five hours, but reduces to only four hours using the Doggone app (with a reported 20% battery usage), it is likely that the health of your phone’s battery is poor rather than the Doggone app being an excessive drain on battery life.

If you use Low Power Mode or Battery Saver settings on your phone, the App’s ability to create location sightings for pets may be restricted.

If Doggone is generally using 15% charge (or less) throughout the day, or if your phone lasts more than a single day on a full charge, then there isn’t a cause for concern.

Does Bluetooth drain smartphone battery? An Article by Senion

Check out this useful and easy-to-follow article about the effect of Bluetooth on smartphone battery.

https://senion.com/insights/bluetooth-drain-battery/

How is the Doggone Bluetooth tag different to the traditional plastic Council registration tag?

The Doggone Bluetooth tag is technology-based and therefore allows for a number of functions that can help reunite a lost pet with its owner that the traditional plastic disc or loop tags simply can’t.

The Doggone Bluetooth tag links with your details and allows the opportunity for pet owners to create a profile for their pet in the free Doggone app. There are numerous benefits of having a profile for your pet, not the least of which is the ability to provide an accurate emergency contact number for you in the event that your pet goes wandering.

By having the tag linked to the pet’s virtual ID profile in the App, pet owners can be alerted earlier if their pet goes missing. Pet owners receive real-time location sightings for their pet whenever it comes within 60 metres of a phone with the Doggone app. Doggone is live, 24/7, 365 days a year.

The pet’s owner can update their pet’s profile quickly and easily, including changing emergency contact information.

If a pet owner is away from home (without their pet), eg. during the holiday period, they can update the profile to reflect who is caring for their pet in their absence.

Any updates to the pet’s profile are live immediately.

Because your pet’s Virtual ID profile is linked to its Doggone Bluetooth tag, there is no need for it to wear other ID tags.

Everyone who has the Doggone app on their phone acts as a passive enabler, providing location sightings for any pet wearing its Doggone Bluetooth tag when it passes by them – without even knowing!

The free text service also allows members of the community to effectively help reunite a lost pet with its owner. If a member of the community finds a pet they can simply free text the tag number to 4133 and the owner’s nominated emergency contact number is immediately made available by return text message.

The Doggone free text service that is linked to the Smart tag provides additional functionality via the Doggone app.  It displays important information about a pet (that the owner has made available to share with a finder, eg. medical condition, temperament).  In addition, pet owners can receive notifications through the App for upcoming vaccinations, worming, medical checks, birthdays and registration.

What are the benefits of a Bluetooth tag versus a GPS tag?

Doggone’s Bluetooth tag is accessible to more people, both from a cost perspective and ease of use.

Cost – GPS trackers typically cost substantially more than a Bluetooth tag. Reputable GPS brands are in the hundreds of dollars. Doggone’s Bluetooth tags cost $33 (GST inclusive) and include the full Doggone service, incorporating the free text service.

Size and Weight – The Doggone Bluetooth tag is very lightweight, weighing approximately 7 grams with dimensions in line with existing Council registration tags (37mm diameter), making them suitable for pets of all shapes and sizes. In comparison, GPS units are bulky and cumbersome and weigh substantially more and are not ideal for small pets.

Recharging – GPS tags require recharging every couple of days, whereas the Doggone Bluetooth tag requires no recharging, with the battery lasting 14-16 months.

How is the Doggone Bluetooth tag different to a Mr Minit type tag?

In addition to the location sightings for a pet that are generated through the Doggone Bluetooth tag and the Doggone app, a pet’s owner can be contacted through the free 4133 text service. Unlike traditional ID tags, the Doggone text tag provides flexibility for a pet owner to update their contact information, at any time and as often as required, without the need to purchase a new ID tag whenever information changes. Through the Doggone app, the pet owner can change or add information about their pet, as well as change the pet owner’s/pet carer’s contact details. All changes are live immediately.

Doggone’s 4133 text number, that links with the Doggone text reunite service, is free for anyone to contact. There is no charge for someone to text to, or receive a text from, Doggone’s 4133 text number.

The Doggone free text service that is linked to the Smart tag provides additional functionality via the Doggone app. It displays important information about a pet (that the owner has made available to share with a finder, eg. medical condition, temperament).  In addition, pet owners can receive notifications through the App for upcoming vaccinations, worming, medical checks, birthdays and registration.

The Doggone Bluetooth tag is made of a robust PC plastic with a UV coating. The printing on the tag does not fade or scratch and remains legible for the life of the tag.

How do I get notifications about pet’s vaccinations, medical checks, birthday and registration?

The App sends notifications to a pet’s owner prior to an upcoming vaccination, worming or other medical check, as well as for your pet’s birthday and dog registration. Log in to the App, tap on your pet’s profile and enter the relevant date. The App will send a notification ahead of time as a reminder.

Does Doggone track my pet?

Doggone has been designed as a tool to help people locate their lost pet. Whilst the Doggone Bluetooth tag does not track every movement of your pet, it does provide location sightings for your pet whenever it comes within 60 metres of a phone with the Doggone app. Those location sightings are available for the pet owner to view in their App and can be used to assist when looking for a lost pet.

Does Doggone make pets vulnerable to theft?

The definite answer is no. Absolutely not. No third party has access to information about a pet or its whereabouts, or information about the pet’s owner.

The Doggone app has specific security protocols in place to protect both your pet, and you, as the pet’s owner. The pet’s profile is password protected.

Once a profile for your pet has been created and assigned to a Doggone tag number, then no-one else can access, modify or create a new profile for the same pet again using that same tag number.

Doggone is fully compliant with the Privacy Act and does not share information about a pet or its location with any third party. If your Doggone Bluetooth tag is an official Council dog registration tag, then in addition to the pet’s owner Council’s Animal Management team will also have access to information, which is required by law as part of the Dog Control Act.

Is the Doggone Bluetooth tag just for dogs?

Due to popular demand, all of Doggone’s reuniting services have been extended and are available direct to pet owners for both dogs and cats. The Doggone tags and subscription to Doggone’s reunite service can be purchased directly through Doggone’s website.

Can I have more than one carer linked to my pet's profile?

Yes, you can have more than one carer listed against your pet’s profile – which comes in very handy when you’re a million miles away from the action!

Simply ask your pet’s other carers to download the Doggone app and create an account. Then visit https://doggone.co.nz/multiplecarers/ and complete the form, including the name, email and phone number for your pet’s other carers.

Alternatively, you can contact us on 0800 321 111 and one of our customer service team will be only too happy to help.

VIRTUAL ID

What is a virtual ID?

A virtual ID is simply an ID that is stored in the Cloud – as opposed to written down somewhere.

Your pet’s virtual ID profile is created by you, its owner, in the Doggone app and stored securely by Doggone in the Cloud. When creating your pet’s ID profile, you simply enter information about your pet that would help reunite you with your loved fur-buddy. Some of the fields within the profile are mandatory (eg. pet’s name, owner’s phone number). Your pet’s virtual ID is password protected, so only you can enter or update the information stored on your pet’s virtual ID profile.

Any updates you make to your pet’s virtual ID profile will be live immediately.

Who will be able to see my pet's virtual ID profile?

Only you and any other ‘carer’ for your pet that you nominate.  Where the Doggone tag is offered as an official Council registration tag, the Animal Control Management team at your local Council will also be able to see your pet’s ID profile.

The Animal Management team at your Council currently have access to all information you provide as part of your dog registration. The Doggone app simply enables Animal Management to access this information real-time to enable for a quicker reunite of you and your pet.

How much information should I put in my pet's Virtual ID profile?

Only some information is mandatory, however, the more complete your information is, the easier it may be to reunite you with your pet.

It is important to ensure that your contact details are kept up to date at all times. Updates can be made through the App and all updated information is live immediately.

How do I edit or add details for my pet or myself in the App?

You can update your contact details and/or your pet’s details at any time in the Doggone app. Updated information is live immediately. Simply click on the symbol, make the necessary changes and then tap on ’save’.

 

How do I create a password?

When you create your Doggone account, you will be prompted to enter a password.

The password needs to be at least eight characters long.

Can I change my password?

Yes. Simply click on your pet owner’s icon on the top of your Doggone app screen and tap on “Change password”. You will be sent an email with a link to reset your password. The email will be sent to the email address you nominated when you set up your account with Doggone.

When you enter your new password, you will be prompted to enter it twice to ensure it is correct.

Do I have to add a photo to my pet's Virtual ID profile?

Yes, a photo is mandatory. It is key to successfully identifying a wandering pet and the photo helps members of the public identify your pet accurately so that they can mark it as ‘wandering’ in the App, so you can be notified immediately.

A photo is also useful if an Animal Control Officer finds your pet. They will be able to check the photo on the Virtual ID profile against the pet they have found and contact the owner without unnecessary delay.

What do the coloured circles around my pet's photo mean?

Either a green, red or yellow ring will appear around your pet’s profile photo – a red circle means you have marked your pet as missing, a yellow circle identifies your pet has been marked as wandering by a member of the community using the App, and if there is a green circle, all is well.

How do I enter my pet's breed?

To make it easier and more inclusive for all breeds of pets, a text entry box is provided for entering your pet’s breed. This ensures that if you have a mixed-breed pet, it can be accurately described by you.

Who should I list as the emergency contact?

The primary carer for your pet is the most suitable person to list as the emergency contact. Be sure to provide a phone number that this person can be contacted on.

From time to time, the primary carer for a pet can change so we’ve made it easy to change contact information in the Doggone app to show who is looking after the pet at any given time. Any changes will be live immediately.

What if I go away and leave my pet with someone else to look after?

You can update the emergency contact information on the App and nominate an alternate emergency contact person and phone number during the time you’re away. Any changes you make will be live immediately.

How do I get notifications about my pet’s vaccinations, medical checks, birthday and registration?

The App sends notifications to a pet’s owner prior to an upcoming vaccination, worming or other medical check, as well as for your pet’s birthday and dog registration. Log in to the App, tap on your pet’s profile and enter the relevant date. The App will send a notification ahead of time as a reminder.

What do I do if my pet dies?

We appreciate it is a very stressful time when a loved pet passes away. When you are able, we ask that you mark your pet as ‘deceased’ in the Doggone app, or alternatively you can contact support@doggone.co.nz to manage your pet’s profile to avoid any future notifications about your pet being sent to you.

If the Doggone Bluetooth tag was an official Council registration tag, you will need to notify your Council. There are very strict regulations around the provision of accurate information to Councils, specifically in this regard.

What happens to my information once I mark my pet as deceased?

The pet’s virtual ID profile will be removed from the Doggone database upon notification of the pet being deceased to avoid any future notifications about your pet being sent to you.

Can I delete my pet's profile?

Yes. Select the to get to ‘Edit Dog’s Profile’ and scroll to the bottom. Select the ‘Remove Dog’ button and follow the prompts.

You should only remove your pet’s profile under special circumstances such as if your pet has been re-homed (and the Doggone Bluetooth tag is not being provided to the new owners with the pet) or if your pet has passed away.

If you are experiencing issues with your tag, please contact support@doggone.co.nz rather than selecting ‘Remove Dog’ as this is irreversible.

DOGGONE BLUETOOTH TAG

How do I activate (turn on) the Doggone Bluetooth tag?

Turn on your dog’s Bluetooth tag by firmly pressing the button on the Doggone tag (located under ).

Should a light flash when the tag is turned on?

A tag will be turned on (activated) when the on button is pressed firmly. The tag may or may not present a flashing light. All tags are turned off when they are sent out to pet owners, however the on button may get knocked during the delivery process, which can turn the tag on. Once a tag has been turned on, it cannot be turned off again by pressing the button.

As part of Doggone’s quality control process, every tag is checked for a Bluetooth signal. As each tag is turned on, three flashing lights will display. Once a tag has been checked by the QC team, it is turned off in preparation for shipping. The Doggone team have a specific App to turn the tag off again before shipping, as the tag cannot be turned off by pressing the button.

How does the Doggone Bluetooth tag work?

A Doggone tag and the Doggone App communicate with each other via Bluetooth within a 60 metre (200 foot) range. The tag itself does not contain GPS but through Bluetooth it uses the GPS capabilities on nearby phones (that have the Doggone App downloaded) to create a location point for any pet sightings it generates. The pet’s location and time for the sighting is recorded on the Doggone database and is visible in the pet owner’s App.

What to do if the App is asking for a Validation Code

When you are setting up your pet’s profile in the App, and you are prompted for a Validation Code, this means that you have an old version of the App installed on your phone. Please visit the App Store (iPhone) or the PlayStore (Android) and accept the update available. A new version of the App was released to coincide with the start of the 2020/2021 registration year. That version, and all subsequent versions, of the App does not require the entry of a Validation Code.

Is the Doggone Bluetooth tag water resistant?

Yes, the Doggone tags are water resistant and have an iPX7 rating which means they’re water resistant for up to 30 minutes when submerged in 1 metre of water. However, all industry iPX ratings assume a device is static and not moving around under water. The tags for the 2020/2021 registration year have moved to a stronger silicone gel sealant around the tag’s on button to further enhance the water resistance capabilities of the tag. We do, however, recommend caution with the tag around water.

If your pet’s tag is exposed to salt water (which is more corrosive), rinse it in fresh water afterwards and dry it.

Does the battery in the Doggone Bluetooth tag need replacing?

The Doggone Bluetooth tag does not require battery replacement. The sealed unit comes with a CR2032 battery fitted. The battery has a lifespan of 14-16 months.

How robust is the Doggone Bluetooth tag?

The Doggone Bluetooth tag is very robust. It is manufactured using PC plastic – Polycarbonate plastic – and has a toughened outer casing. PC has a very high impact resistance as well as a high IP rating (ingress protection rating). It has a wide operating temperature range and is self-extinguishing.

The Doggone Bluetooth tags have a protective UV coating, ensuring the printed information will not fade.

What is the size and weight of the Doggone Bluetooth tag?

The Doggone Bluetooth tag is the same diameter as the existing Council registration disc tags – 37mm. It has a thickness of 7mm. The Doggone Bluetooth tag is very lightweight, weighing just 7 grams.

Can I have my pet's name engraved on the Doggone tag?

There is no need to engrave your pet’s name on the tag. The Doggone Bluetooth tag includes an easy-to-follow and effective call to action – to free text the pet’s tag number displayed on the tag to 4133.  The pet’s emergency contact information is immediately available to the Finder by return text message.

Why is my dog tag a different colour each year? (for Councils providing the Doggone tag as an official dog registration tag)

All Councils in New Zealand provide tags of the same colour each year. The colour changes for each new registration year.

Doggone registration tags will be of the same colour as the colours used by councils throughout New Zealand.

For the 2020/2021 registration year, the Council registration tag colour is blue.

For the 2021/2022 registration year, the Council registration tag colour is red.

What does EXP 30-6-21 mean? (for Councils providing the Doggone tag as an official dog registration tag)

The EXP date represents the end of the dog registration year, being 30 June 2021. Each year, the new registration periods begins on 1 July.

If your Council is offering the Doggone Bluetooth tag as an official dog registration tag, you will require a new Doggone registration tag for the 2021/2022 registration year on 1 July 2021.

What if I have multiple pets?

Each of your pets will have their own Doggone Bluetooth tag.

It is important to create a Virtual ID profile for each of your pets in the Doggone App.

All of your pets will be displayed on the home screen of your Doggone App. You can view each of your pets separately, check their location history, mark any of them as lost and found and receive real time location updates for each.

When should a dog wear the Doggone registration tag? (for Councils providing the Doggone tag as an official dog registration tag)

If your Doggone Bluetooth tag is an official Council dog registration tag, it should be worn by your dog whenever it is out and about in a public place to show it has been registered for that year.

All dogs that are three months or older are legally required to be registered annually with their local Council. There are some exceptions to this, so refer to your local Council’s website for further information.

How are the Doggone Bluetooth tags sent out?

Doggone tags purchased directly through Doggone are sent out via tracked courier, with the tag packaged in a protective bubble wrap bag.

Doggone tags that are official Council registration tags, are sent via NZ Post, with the tag packaged in a protective bubble wrap bag inside the envelope.

A Quick Start Guide is included with the Doggone Bluetooth tag to help you get set up.

Do I need to buy a Doggone Bluetooth registration tag every year? (for Councils providing the Doggone tag as an official dog registration tag)

Yes.

Dog registration in New Zealand is an annual process, by law. Dog owners opting for Doggone as their official registration tag, will be issued with a new Doggone registration tag each year.

How is the Doggone Bluetooth tag different to the traditional plastic Council registration tag?

The Doggone Bluetooth tag is technology-based and therefore allows for a number of functions that can help reunite a lost pet with its owner that the traditional plastic disc or loop tags simply can’t.

The Doggone Bluetooth tag links with your details and allows the opportunity for pet owners to create a profile for their pet in the free Doggone app. There are numerous benefits of having a profile for your pet, not the least of which is the ability to provide an accurate emergency contact number for you in the event that your pet goes wandering.

By having the tag linked to the pet’s virtual ID profile in the App, pet owners can be alerted earlier if their pet goes missing. Pet owners receive real-time location sightings for their pet whenever it comes within 60 metres of a phone with the Doggone app. Doggone is live, 24/7, 365 days a year.

The owner can update their pet’s profile quickly and easily, including changing emergency contact information.

If a pet owner is away from home (without their pet), eg. during the holiday period, they can update the profile to reflect who is caring for their pet in their absence.

Any updates to the pet’s profile are live immediately.

Because your pet’s Virtual ID profile is linked to its Doggone bluetooth tag, there is no need for it to wear other ID tags.

Everyone who has the Doggone App on their phone act as passive enablers, providing location sightings for any pet wearing its Doggone Bluetooth tag when it passes by them – without even knowing!

The free text service also allows members of the community to effectively help reunite a lost pet with its owner. If a member of the community finds a pet they can simply free text the tag number to 4133 and the owner’s nominated emergency contact number is immediately made available by return text message.

The Doggone free text service that is linked to the Smart tag provides additional functionality via the Doggone app.  It displays important information about a pet (that the owner has made available to share with a finder, eg. medical condition, temperament).  In addition, pet owners can receive notifications through the App for upcoming vaccinations, worming, medical checks, birthdays and registration.

What are the benefits of a Bluetooth tag versus a GPS tag?

Doggone’s Bluetooth tag is accessible to more people, both from a cost perspective and ease of use.

Cost – GPS trackers typically cost substantially more than a Bluetooth tag. Reputable GPS brands are in the hundreds of dollars. Doggone’s Bluetooth tags cost $33 (GST inclusive) and include the full Doggone service, incorporating the free text service.

Size and Weight – The Doggone Bluetooth tag is very lightweight, weighing approximately 7 grams with dimensions in line with existing registration tags (37mm diameter), making them suitable for pets of all shapes and sizes. In comparison, GPS units are bulky and cumbersome and weigh substantially more and are not ideal for small pets.

Recharging – GPS tags require recharging every couple of days, whereas the Doggone Bluetooth tag has a battery life of 14-16 months.

How is the Doggone Bluetooth tag different to a Mr Minit type tag?

In addition to the location sightings for a pet that are generated through the Doggone Bluetooth tag and the Doggone app, a pet’s owner can be contacted through the free 4133 text service. Unlike traditional ID tags, the Doggone text tag provides flexibility for a pet owner to update their contact information, at any time and as often as required, without the need to purchase a new ID tag whenever information changes. Through the Doggone app, the pet owner can change or add information about their pet, as well as change the pet owner’s/pet carer’s contact details. All changes are live immediately.

Doggone’s 4133 text number, that links with the Doggone text reunite service, is free for anyone to contact. There is no charge for someone to text to, or receive a text from, Doggone’s 4133 text number.

The Doggone free text service that is linked to the Smart tag provides additional functionality via the Doggone app. It displays important information about a pet (that the owner has made available to share with a finder, eg. medical condition, temperament).  In addition, pet owners can receive notifications through the App for upcoming vaccinations, worming, medical checks, birthdays and registration.

The Doggone Bluetooth tag is made of a robust PC plastic with a UV coating. The printing on the tag does not fade or scratch and remains legible for the life of the tag.

How do I get notifications about my pet’s vaccinations, medical checks, birthday and registration?

The App sends notifications to a pet’s owner prior to an upcoming vaccination, worming or other medical check, as well as for your pet’s birthday and dog registration. Log in to the App, tap on your pet’s profile and enter the relevant date. The App will send a notification ahead of time as a reminder.

Is the Doggone Bluetooth tag recyclable?

Doggone is working to find ways for the Bluetooth registration tags to be returned for recycling into another useful life to avoid unnecessary landfill.

Whilst there battery within the tag is not recyclable, it can be disposed of ethically.

Doggone have taken every care around the design and production of the tag so as to be sensitive to the environment. The outer casing of the Bluetooth tag is made from recycled plastic.

Is the Doggone Bluetooth tag recyclable? (for Councils providing the Doggone tag as an official dog registration tag)

Doggone is working with Councils to find ways for the Bluetooth registration tags to be returned for recycling into another useful life to avoid unnecessary landfill.

The outer casing of the tag is made from recycled plastic.

The battery within the tag is able to be disposed of ethically.

What is Doggone’s sustainability policy

Doggone is acutely aware of minimising its commercial footprint on the environment.

At its heart, Doggone is a sustainable service proposition, with only the tag requiring physical production. Doggone have taken every care around the design and production of the tag so as to be sensitive to the environment. The outer casing of the Bluetooth tag is made from recycled plastic.

As a company we take great care to keep packaging and printed collateral to a minimum. All printed collateral including the Quick Start Guide is made from recycled paper and, wherever possible, we opt for digital forms of communication. We are currently investigating packaging options that use only sustainable and recyclable material.

Doggone has worked with its manufacturers in China since inception of the brand, visiting the facilities frequently to ensure quality standards and ethical manufacturing practices are met.

Can I return the Bluetooth tag at the end of the year for disposal?

For Councils offering Doggone Bluetooth tags as their official dog registration tag, we are working with them to find ways in which dog owners can return their Bluetooth registration tags at the end of the registration year, so that we can repurpose them usefully and avoid old tags unnecessarily going to landfill.

Pet owners who purchase a Doggone Bluetooth tag directly from Doggone may return the tag to PO Box 76 183, Northwood, Christchurch 8548 and the team at Doggone will dispose of it in accordance with their sustainability and recycling policy.

COUNCIL’S DOG REGISTRATION

What can I do if my Council isn’t offering the Doggone service as part of dog registration yet?

Doggone now offers its products and services for sale direct to dog and cat owners. You can purchase your tag and subscribe for the reunite service at www.doggone.co.nz/store.

How do I register my dog with Council?

Dog registrations are managed through your local Council office. Most Councils offer an on-line facility for registration. Alternatively, you can do it in person at your local Council office.

Do I need to register my dog every year?

Dog registration in New Zealand is an annual process, by law, and is managed through your local Council.

Do I need to buy a Doggone Bluetooth registration tag every year?

Yes, if your Doggone Bluetooth tag is your official Council registration tag.

Dog registration in New Zealand is an annual process, by law, and is managed through your local Council. Dog owners opting for Doggone as their official registration tag, will be issued with a new Doggone registration tag each year.

What Councils are offering the Doggone service as part of dog registration?

Currently Hutt City Council are offering Doggone as part of the current 2020/2021 dog registration year.

Doggone are in discussions with other urban Councils around New Zealand about offering the service as part of dog registration. If you are interested in this service being offered by your Council, register your interest https://doggone.co.nz/register/ and/or contact your local Council.

What can I do if my Council isn’t offering the Doggone service as part of dog registration yet?

Doggone are in discussions with other urban Councils around New Zealand about offering the service as part of dog registration for the 2020/2021 year. If you are interested in this service being offered by your Council, register your interest https://doggone.co.nz/register/ and/or contact your local Council.

What happens to my dog’s registration if I move to a new town?

If you move to a new area under the jurisdiction of a different Council, you must hand in your dog’s existing registration tag and notify Council of your move. When you move to your new area, you are legally required to register your dog with that Council. If they are offering the Doggone registration tag, you will be provided with a replacement tag, free of charge, for the remainder of that registration year.

If your new Council does not offer Doggone registration tags, they will provide you with a traditional plastic registration tag.

You can continue to have peace of mind by subscribing directly with Doggone for their reunite service which works New Zealand wide.

The cost of the Doggone Bluetooth tag is non-refundable.

BLUETOOTH

Do I need to sync my pet's Bluetooth tag with my phone?

There is no need to sync/pair the Doggone tag with your phone. Once the Bluetooth tag has been turned on it will automatically be discoverable by the Doggone app on nearby phones. It is designed that all phones with the Doggone app installed, not just the your phone, are able to create sightings of your pet so that you can refer to those sightings in the event it goes missing. Location sightings are only visible to you in your App, or to other carers for your pet if you have given them access to your pet’s profile and location sightings.

The Doggone Bluetooth tag and the Doggone app will interact when they come within 60 metres of each other.

What is Bluetooth LE (low energy) 4.2?

Doggone uses Bluetooth 4.2 (low energy) to avoid any harmful effects to the pet.

Bluetooth Low Energy (also known as BLE) is a wireless interconnection of mobile phones, computers and other electronic devices. Bluetooth can send information from one device to another wirelessly.

Bluetooth Low Energy is intended to provide considerably reduced power consumption while maintaining a similar communication range to standard Bluetooth.

The Doggone tag uses Bluetooth 4.2 (the latest version of Bluetooth) which is secure and fast. Bluetooth 4.2 is backward compatible, which means that it is compatible with earlier versions of Bluetooth 4.1 and 4.0 devices that also implement the low energy features.

What is the difference between Bluetooth and Bluetooth Low Energy?

Bluetooth and Bluetooth Low Energy (BLE) are used for very different purposes. Bluetooth can handle a lot of data but uses battery life quickly. BLE is used for applications that do not need to exchange large amounts of data within a similar range and uses a lot less battery.

Does Bluetooth drain smartphone battery? An Article by Senion

Check out this useful and easy-to-follow article about the effect of Bluetooth on smartphone battery.

https://senion.com/insights/bluetooth-drain-battery/

What is iBeacon?

iBeacon is the name for Apple’s technology standard which allows mobile apps (running on both iOS and Android devices) to listen for signals from beacons around them (such as the Doggone Bluetooth tag) and react accordingly. The underlying communication used for iBeacon is Bluetooth Low Energy (BLE).

What is the maximum range of the Bluetooth in the Doggone Bluetooth tag?

The range of the Doggone Bluetooth tag is up to 60 metres (200 feet). Most other Bluetooth devices currently available to consumers have a range of up to 30 metres.

The fact that a lost pet can be frightened and reluctant to be in close proximity to people, together with some people’s reluctance to get close to an unknown pet, means that the 60 metre range provides an effective solution to ensure that location sightings can be generated. If the Bluetooth distance parameters were 30 meters, then in the situation where a pet was lost, it would need to come into a lot closer contact with someone with the App in order for a sighting to be created.

What is the frequency of signal from the Doggone Bluetooth tag?

The Doggone Bluetooth tag sends out multiple signals every second looking for a nearby phone with the Doggone app.

THE DOGGONE FREE APP

Who can use the Doggone app?

The Doggone app is free and is available for anyone to download – pet owner or not.

We recommend that all pet owners ask their family, friends and neighbours to download the Doggone app resulting in more location sightings for pets being generated, enabling quicker reuniting of pets with their owners.

We also recommend that you ask those caring for your pet e.g. dog walker, doggy day care centre, boarding kennel or cattery, to also download the free App so that you can view location sightings of your pet while they’re in someone else’s care.

If multiple family members or other carer’s for a pet want to be able to view the pet location sightings, they need to register as a ‘carer’ for the pet.

Simply ask your pet’s other carers to download the Doggone app and create an account. Then visit